Job Summary
To support the In-house team with all “heart of the house” guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.
Expected Contributions
- Keep track of personal progress and goals. Expand knowledge of business, self-motivation by reading and studying books related to your craft.
- Maintain scheduling flexibility.
- Work with management to train, develop and/or identify challenge areas relating to personal area of performance.
- Create positive team attitude as it applies to productivity and professionalism.
- Impact guests in a positive manner to ensure experience exceeds their expectations.
- Verbal communication is necessary for negotiating plans for projects.
- 6+ hours of deskwork, including telephone and computer activities.
- Movement between several locations (Hotel, Villas, office) is required to deliver materials.
- It is anticipated that this position will require a comprehensive work effort while generally working a regular scheduled Monday – Friday schedule. Occasionally six or seven days’ work schedule will be required.
Candidate Profile
- High School Diploma required.
- Minimum of one (1) year of experience in customer service, sales, or marketing.
- Bilingual, ability to speak English and Spanish, fluently.
- Organized, motivated and goal-oriented individual with excellent written and verbal communication skills.
- Attention to detail and ability to multi-task is a requirement.
- Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.
- Demonstrate an ability to deliver high level of customer service in all situations.
- Demonstrate the ability to build and develop strong work and guest relationships.
- Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
- Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
- Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Performs other reasonable job duties as requested by Supervisors.
#imvwsm
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
