Vacation Planner (Mandarin Speaking) in Marriott's Phuket Beach Club at MVW call center

Job Description

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Build a relationship with an existing member to ask for referral names to extend the referral offer. Encourage referrals or guests to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. 

CANDIDATE PROFILE

Preferred Education and Experience

• Bachelor's degree/diploma/G.E.D. equivalent 
• Minimum 5 years related work experience is required 

Required Qualifications

• Proficiency in reading and writing English (Mandarin/Japanese  required for certain positions)
• Good personality
• Strong communication skills especially speaking
• Positive interpersonal skills.
• Able to work in a deadline and target.
• Strong hospitality skills.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.