Job Summary
The Senior Business Systems Analyst will lead system enhancements, automation initiatives, and testing efforts while ensuring compliance with Sarbanes-Oxley (SOX) requirements. This role serves as a critical liaison between business operations and technology, driving efficiency, system stability, and continuous improvement within Mortgage Bank Operations.
Specific Expected Contributions
Support Mortgage Bank Operations by understanding business processes and configuring systems that leverage automation and exception reporting.
Contribute to the production of test documentation and user training materials.
Ensure SOX controls and compliance requirements are embedded into system design, testing, and hypercare support.
Act as a liaison between business units, technical teams, and vendors to ensure alignment of goals and deliverables.
Serve as the primary user representative to vendors for troubleshooting and enhancement scheduling.
Perform system monitoring and provide second-level help desk support.
Analyze exception reports and review results with appropriate personnel.
Create workflow templates and maintain associated libraries.
Document business needs and translate them into functional and technical system requirements.
Partner with SMEs and leaders to support UAT and post-implementation hypercare.
Identify opportunities for automation and continuous improvement.
Facilitate workshops to gather, clarify, and validate business requirements.
Execute testing for system defects and enhancements prior to production release.
Design and map system integrations including data flows and reporting structures.
Systems & Applications
UniVerse, DG Sun, RCC, Documentum, UniFi PRO, TimeshareWare-Asia, eDocs, ImageQuest, eOriginal, DocuSign, PandaDoc, LoanServ, Concord, Docmosis Tornado, Salesforce.
Specific Candidate Profile
Education
Bachelor’s degree preferred in Computer Science, MIS, Finance, or a related field.
Experience
3–5 years of experience in business analysis, systems support, or analytical roles.
Prior experience in mortgage, financial services, or timeshare industries preferred.
Technical certifications or equivalent enterprise systems experience a plus.
Skills & Competencies
Strong analytical, problem-solving, and documentation skills.
Advanced proficiency with Microsoft Office, Microsoft Power Platform, and SQL.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage multiple cross-functional initiatives simultaneously.
Strong business acumen with a customer-focused, results-driven mindset.
Ability to communicate technical concepts to diverse audiences, including leadership.
Willingness and ability to provide 24x7 on-call support as required.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.