Sr Manager, Finance Business Partner Call Ctr AP in AP Regional Office at MVW call center

Reporting to the Regional Director of Finance, Marketing, and Sales (M&S) Asia Pacific, the Senior Finance Manager – Call Center plays a key role as a strategic business partner to the AP Call Center, Digital, and Alliances Marketing Senior Leadership.

This role is responsible for overseeing overall finance and accounting processes for all call center, digital, and alliances package production efforts. It involves proactively identifying areas for improvement and developing tools to manage processes on an ongoing basis. The individual will work closely with Senior Business Leaders to manage day-to-day operations and pipeline activities more effectively, in addition to providing forward-looking recommendations for improvement.

The role also includes conducting analysis and providing business recommendations related to call center marketing and sales components for month-end close, forecasts, budgets, and Long-Range Planning processes. Additionally, the Senior Finance Manager is responsible for creating analytical and reporting tools to support package-based channels and strategic goals.

• Develop operating plans and workable business processes for own department in alignment with function strategy.
• Respond to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Present alternative solutions to business issues by leveraging the broader organization.

• Proactively partner with senior Call Center and Sales & Marketing Leadership to recommend business strategies for improvement both from a financial perspective and from a tour pipeline management perspective.
• Serve as finance business partner for senior Call Center Leaders to provide guidance and support related to business initiatives or efforts.
• Coordinate communication across all sites as it relates specifically to call center packages and tour activity.
• Work with North America finance teams to ensure consistent accounting treatment and reporting best practices for Call Center operations.

• Responsible for performing and managing accounting and analysis functions related to call center.
• Provide routine consolidated reports for all period close along with forecasting, LRP and budgeting efforts in relation to the Call Center.
• Create new management/analysis tools to track financial results effectively and to improve forecasting processes and deliverables.

• Manage business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. Able to influence work of cross-functional or extended teams.
• Responsible for identifying system enhancements/ that support Call Center business initiatives.

• Establish and identify process improvements to create efficiencies within the Call Center accounting function.
• Responsible for ensuring internal control objectives are documented and met across the Call Center entities.
• Presentation of project results in a complete, efficient manner to Call Center and Finance & Accounting Senior Leaders.

• Lead, develop, guide and support Finance & Accounting team’s development, performance, and engagement.
• Train associates on accounting processes and tools used to track information related to pipeline management.

• Bachelor’s degree in Accounting or Finance
• CPA Preferred
• Minimum of 8 years’ experience in finance or accounting, preferably with 3-4 years in FP&A/ business partnering finance roles
• Ability to work with people at all levels in an organization and encourage business partnering
• Demonstrated leadership abilities
• Strong communication and organizational skills including the ability to identify the business needs of the users and present complex information clearly
• Ability to handle multiple tasks, priorities, and reporting units
• Excellent analytical approach to problems
• Strong MS Office skills, particularly in Microsoft Excel and PowerPoint.
• Knowledge of G/L system and other marketing systems preferred

 COMPETENCIES - Fundamental competencies required for accomplishing basic work activities        

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott Vacation Club (MVCI) in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with MVCI's Spirit to Serve.
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.