Specific Job Summary
The Rental Sales Support Coordinator position is responsible for supporting the Rental Sales team in coordinating processes to optimize rental inventory for MVW Vacation Ownership Brands. Coordinate sales processes and logistics of all systems for group booking needs. Build rate programs, packages and mini-hotels and ensure rates and availability are effectively represented in all applicable applications. Create, maintain, and distribute sales reports used by Sales Managers and senior leaders for strategic decision-making and communication, including compiling reports and data from Marriott Vacations Worldwide and Marriott International data sources.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or greater without assistance. Perform other reasonable job duties as requested.
Core Work Activities
May include but not limited to:
Sales Support/Logistics
- Understand sales strategies, rental inventory, booking windows, resorts with meeting space and ancillary opportunities.
- Facilitate contract fulfillment logistics of Rental Sales inventory including MARSHA, iROAM, Marriott e-tools, ResLink and property management systems.
- Ensure proper inventory allocation and room pools.
- Work with Accounting to set up all the necessary billing.
- Assist Sales Servicing Coordinator with the entering of guest lists and other applicable information to ensure a seamless check-in and check-out processes.
- Prepare and send group resumes and relevant information to all business partners.
- Assist with wholesale reservations, if necessary.
- Process Marriott Bonvoy points and travel agent commission.
- Assist Sales Managers with preparations for tradeshows, partner training and meetings. Gather and ship materials. Assemble information packages (e.g., brochures, promotional presentations/ materials) for all brands.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, credit card authorizations, etc.).
Data Management
- Prepare monthly sales actualized and forecasting for rolling 12 months.
- Provide required reports including but not limited to Group Pace, and the total number of contracts to be serviced for rolling 12 months.
- Track group sales actualized pick up at the conclusion of the group event place information into appropriate group account file & reporting for analysis.
- Assist managers with reports to complete group sales analysis for the purpose of optimizing available inventory.
- Monitor and maintain the balance of group inventory in the software system to ensure villas are accurately allocated.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested.
Working with Others
- Treat all employees and customers with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Represent IRM cross-functionally with Resort Operations teams and other business partners as necessary.
- Participate in community service events sponsored by Marriott Vacations Worldwide to build teamwork and enhance community relationships such as Children’s Miracle Network (CMN).
Communication
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, emails, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Specific Candidate Profile
Education
- Four-year college degree preferred.
- High school diploma/G.E.D. equivalent minimum
Experience
- Minimum two years related work experience is required.
Skills & Attributes
Analytical Skills
- Problem-solver
- Decision-maker
- Computer Skills
- Self-learner
Interpersonal Skills
- Customer Service Focused
- Team Player
- Collaborates
Communications
- Telephone Etiquette Skills
- Applied Reading
- Excellent Writing Skills
- English Language Proficiency
Personal Attributes
- Shows Initiative
- Handles Stress
- Adaptable/Flexible
- Dependable
- Demonstrates Integrity
Organization
- Detail-oriented
- Effectively Manages Time
- Multi-tasks
- Plans and Organizes
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
