JOB SUMMARY
This position leads and is responsible for the functions related to all owners, their agents and representatives in regard to their owned unit within the confines of the property. This position is responsible for all forms of communication with all owners, coordination of owner visits to property, use of their unit and directs and participates in condition inspections of same with support from AOAO, HSKP and UIM leaders. OSM is responsible for organizing and coordinating unit renovation projects.
Provide high-level administrative support by conducting research, preparing statistical reports and meeting minutes, handling information requests, employee functions, and performing clerical functions for all department heads at the property.
Must be able to read, write, speak in Japanese
Salary range is $65,000 - $70,000
QUALIFICATIONS
- High School degree/diploma. Some college preferred.
- Real Estate licenses preferred. Condominium /Resort background preferred.
- 3-5 years of managerial experience in the hospitality field or property management.
- College degree preferred, but not required
- Must be able to identify and analyze customer's needs and wants to meet and exceed their expectations through various resources.
- Must be able to lead, direct, work independently with minimal supervision and make administrative decisions.
- Must be able to work flexible hours in order to assist with familiarization tours, site inspections, travel (interisland, national and international), attend company sponsored events, and entertain clients.
- Must have working knowledge of hardware and software applications to include Windows Office applications including Excel, Word, PowerPoint, Publisher and Microsoft Outlook e-mail.
- Ability to read and interpret financial reports.
CORE WORK ACTIVITIES
- Responsible for all activities that are required in meeting requirements of owners using discretion and independent judgment. Role requires initiative and independent decision making and includes, but is not limited to, planning, preparation and execution of AOAO and rental committee meetings, responding to owner requests and following through on appropriate direction given by the owner or owner's representative. Also responsible for the successful renewal of management agreements and, where applicable, the growth of units in rental programs through achieving goals and objectives set by the General Manager.
- Responsible for the quality of service as measured by owners' comments and feedback. Requires independent review and analysis of the frequency and severity of complaints or issues raised regarding their units and requires significant decision making relative to the development of strategies to correct deficiencies in concert with owners.
- Owner Services manager must regularly and consistently meet all deadlines for submitting work requested by GM or individual owners. In addition to being submitted on time, work should be accurate and formatted in an appropriate and professional way when a specific format is not provided.
- Must be able to independently lead, organize and coordinate common
- area renovations and the rental pool renovation program which will include, but not be limited to, working with and following up on all contractors, preparing the necessary documentation of work completed in each unit and organizing all unit files.
- Must become conversant with association by-laws, covenants and house rules as they relate to owners' rights and duties. This position acts as liaison and advocate to, and for the owners of the association and/or property. Will act as a conduit of information to and from the condominium administration department (CAD) at headquarters and general manager of the property.
- Expected and encouraged to participate in programs which expand and develop professional knowledge and experience or help develop and enhance a skill. Examples of these activities include professional certification through AH&MA, extension courses, and corporate training. Responsible for contributing to the professional and technical development of all employees.
- Responsible for participating in a property safety program and joint inspection of owners' unit with general manager to identify potential safety hazards.
- Communicate effectively verbally and in writing. Communication is not only defined as the ability to send messages, but also to receive and act appropriately.
- Perform other duties as assigned.
JOB RESPONSIBILITIES
- Open, sort, and distribute incoming correspondence, including faxes and email. Answer phone calls and direct calls to appropriate parties or take messages.
- Perform general office duties, such as ordering supplies, maintaining records, review invoices prepare reports, professional letters, memos, financial statements and other documents. Perform other duties as assigned.
- Serve as administrative liaison with other departments and provide clerical support as required.
- Adhere to company policy on confidentiality.
- Manage and maintain executives’ schedules and make travel arrangements.
- Greet visitors and determine whether they should be given access to specific individuals. Deal effectively with high volume of tasks and guests’ request/complaints in courteous manner.
- Assist with research, compile data, and prepare documents for review and presentation by General Manager or other department heads.
- Arrange for employee training by scheduling training and tracking attendance. Attend meetings as required or record minutes.
- Assist employees with inquiries on policies and procedures or direct them to management or human resources.
- Follow safe work practices and established safety procedures including the use of personal protective equipment (PPE).
MANAGEMENT ACTIVITIES
- Plan the work.
- Determine the techniques to be used.
- Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold.
- Control the flow and distribution of materials or merchandise and supplies.
- Monitor or implement legal compliance measures.
PHYSICIAL REQUIREMENTS
- Ability to speak and hear. Close and distance vision. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Additional physical and visual requirements.
- Identify and distinguish colors
- Frequent sitting
- Walk extended distances
- Lift/carry 6-25 lbs.
- Reach hands and arms in any direction
- Kneel and/or stoop repeatedly
WORKING CONDITIONS
- Work in normal office conditions in close proximity to others
- Outdoor weather conditions
- Wet or humid conditions
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
