Marketing Assistant in Costa Del Sol M&S at MVW call center

Job Description

JOB TITLE:                                          Marketing Assistant

REPORTS TO:                                      - Marketing Manager & Director of Marketing

            DEPARTMENT:                                     Marketing & Creative Services

WORKING RELATIONSHIPS:               Regional Sales & Marketing Management

                                                            Creative Executive

                                                            Guest Service Department

                                                            Regional Directors

                                                            Telemarketing Department

                                                            Finance Department

                                                            Resort Operations

                                                            Legal / Branding and The Agency

                                                            Suppliers                     

SUMMARY

Assist with Marketing & Creative Services department activities, e-campaigns planning and copywriting, new – and renewal of collateral, promotional activities and - Events organisation. Helps coordination digital and social media adverts. Also assists Management with other projects and other Marketing departments as required.

Provide administrative support to the Guest Service department, most specifically the Back Office work area department and client liaison support to all marketing departments.

REQUIRED SKILLS

• Ability to work with minimum supervision whilst delivering a high- quality service.
• Ability to research market for competitive suppliers and providors
• Fluency in spoken / written English – other languages a benefit (specifically Italian, German, French)
• Excellent time management skills, ability to work on multiple projects at once, attention to detail and able to meet deadlines.
• Needs to be familiar with marketing activities and have strong planning and project management abilities as well as adaptability.
• Experience planning national and international events.
• Experience copywriting and proof reading
• Experience of e-campaign management
• Experience of digital and social media marketing like google ads and Meta
• A team player with a positive attitude and ability to communicate effectively and appropriately.

• Excellent knowledge of Word, Excel, Outlook, and adobe acrobat, adobe analytics
• Ability to travel when there is a business need.
• Ability to work evenings and weekends as required.

DESIRED SKILLS

• Knowledge of MVCI products, services and brand.
• Translation skills
• knowledge of in-design, phoshop and Dreamwearer
• Element of coding knowledge
• Social Media awareness to compose and post on the company accounts.
• Understanding of MVCI legal approval process
• High level of English for copywriting and German an advantage.

ESSENTIAL JOB FUNCTIONS   

REPORTING

Perform market research to enhance existing or develop new programs Set up and maintain effective tracking systems for new Marketing campaigns and initiatives Learn basic reporting processes for Marketing. Keep yearly Marketing Plan up to date Keep yearly broker plan up to date Keep yearly legal file tracking up do date Request databases for e-campaigns. Follow up on stock control process

MARKETING

Assist in creation and copy write of e-campaigns and other lead/package generation activities Send out written marketing briefs of digital campaigns

Assist Creative team with Meta adverts for the region and manage ad campaigns (Facebook/Instagram), ensuring optimal targeting, cost effectiveness and return on investment (ROI)

Provide support for all marketing departments as required

Liaise with brokers and assist when they have marketing material requests

Source and establish contacts with local suppliers and Marketing partners & manage the relationships.

Prepare and attend off site local and international events as required

Work in collaboration with the Creative Executive to create / update /develop new collateral when necessary

Coordinate annual update, brand and legal review of all marketing collateral for the region Assist with updating the web offers and making sure booking engine is up to date. Liaising with all departments with regards to marketing plans

ADMINISTRATION

Assist in the development and operation of local and regional marketing programs.

Give creative input into and assist with production of marketing collateral. Responsible for dealing with e-mails in assigned marketing e-mail boxes.

Support the Guest Service department as required, and assisting back office employees with stock control at both sites as well as maintenance or renovation projects

Take a lead role to help back office sourcing new materials and new providers at cost effective rates

Liaise with the legal and brand team to comply with company standards when creating with new collateral and campaigns

Translation of collaterals and offers

OTHER

Assist Marketing and Sales Management with adhoc tasks as requested

Assist with recruitment, team meetings, motivation and training as required.

Apply continuous improvement to maximise efficiency. Perform all tasks in a timely manner ensuring all deadlines are met. Comply with MVCI and Marriott International polices and procedures. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain a working knowledge of all MVC product lines.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.