CORE WORK ACTIVITIES / CRITICAL TASKS
Essential Job Function
- Assist the Director of Creative Services with creative-related jobs, as required and briefed; ensure awareness and understanding of pending and planned projects.
- Handle all digital/html/web/multimedia projects, from concept to delivery, as requested and briefed. This includes the accurate proofreading of all assigned projects and the briefing of instructions/changes to vendors.
- Liaise with external vendors including business partners, programmers, translation agencies, etc.
- To work closely with The Agency’s web and digital team; making sure our AP digital collateral and standards are aligned with the U.S.
- To constantly develop new digital ideas to support AP sales and marketing effort.
- To manage and supervise existing Graphic Designer and new hire proposed for 2026
- Support and expand Digital Alliance creative effort in AP and/or EME region
- To support the U.S. Digital Customer Experience Team to oversee and manage all current and future AP and/or EME Marketing website(s) development
- To support EME Designer with creative digital expansion for the EME region
- Expand, manage and take lead on the Referral App creative development for AP and subsequently EME region
- Expand, manage and take lead on the iPad marketing App creative development for AP
- To take lead in the development of a robust AP digital collateral library for the region stakeholders to search past and newly completed digital projects.
Administrative Duties
- Liaise with the Director of Creative Services to establish a network of in-country vendors.
- Be the point of contact for receiving and processing collateral orders; work closely with vendors, ensuring timely and accurate deliveries.
- Provide advice and assistance with all artwork, image format and design queries.
- Partner with the Director of Creative Services to source new high-quality, competitive vendors, as required.
- Oversee with the management, administration and upkeep of photographic library including the handling of requests; burning of CDs, tracking and follow-up to ensure certain material is returned, as appropriate. This may also include researching, downloading and ordering of images from the website.
- Gain and maintain a working knowledge of current MVW and MVCI standards and guidelines, existing collateral, statistical information, etc. on an ongoing basis, and distribute relevant information to the onsite team, as appropriate.
- Assist with any translation processes required, by briefing the translation agencies, issuing job reference numbers, tracking progress, sending translations to assigned proof-readers and ensuring timely and accurate turnaround.
- Implement changes and co-ordinate the updating of existing artwork.
- Update, monitor, and manage the in-house artwork library, requesting artwork from vendors where/when necessary.
- Coordinate various reprints, where required, and once agreed with the Director of Creative Services.
- Obtain and keep all delivery notes and match them against vendors’ invoices, controlling any discrepancies.
- Set up effective planning and tracking systems to ensure production/delivery deadlines are met, materials are returned and collateral is distributed correctly.
- Maintain day-to-day and ongoing administrative duties for the design team.
- To maintain and build a strong working relationship with The Agency’s web / digital team.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisor(s).
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat all employees and customers with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.
Documentation/Reporting
- Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software
- Transmit information or documents using a computer.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
- Use computer systems and software packages to input, access, modify, store, or output information
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Physical Tasks
- Enter and locate work-related information using computers and/or other methods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Other
- Perform all tasks in a timely manner ensuring all deadlines are met.
- Perform other related tasks as assigned by management.
- Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
- Be proactive, team-oriented and have a flexible approach to work, meeting the needs of the team and the business at all times.
- Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
- Maintain a working knowledge of all Marriott Vacations Worldwide product lines.
- Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint, etc.).
- Maintain knowledge of leading industry software and technologies (Adobe Creative Cloud’s softwares:
In Design, Illustrator, Photoshop, Acrobat, Dreamweaver, Flash, HTML, etc.; and Video Making/Editing: Premier Pro, After Effects, etc. - Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
CANDIDATE PROFILE
- Diploma in Graphic Design/Visual Communication or equivalent.
- Proven graphic designing experience with a strong portfolio
- Proficiency in Microsoft Office, Mac OSX.
- Proficiency in Print Production software such as Photoshop, Illustrator, InDesign, Acrobat.
- Proficiency in Digital/Web Production software such as Dreamweaver, Flash, HTML HTML, Figma and CSS, Premiere Pro, After Effects.
- Must have copy writing and proofreading skills.
- Must have imaging skills (retouching of images).
- Well-organized, meticulous, keen attention to detail and capable of managing multiple priorities effectively.
- Motivated self-starter, resourceful, independent, and good problem-solving skills.
- Enthusiastic individual with good organizational and communication skills.
CRITICAL COMPETENCIES
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Initiative
- Stress Tolerance
- Adaptability/Flexibility
Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Writing
- Ability to interact, communicate and present ideas
Organization
- Detail Orientation
- Multi-Tasking
- Time Management
- Planning and Organizing
Work-based Competencies
- Demonstrable graphic design and technical print design skills
- Copy writing and proofreading skills
- Imaging skills (retouching of images)
Computer Software
Adobe Creative Cloud Design Software
Print Production
- In Design
- Illustrator
- Photoshop
- Acrobat
Digital/Web Production
- Dreamweaver
- Flash
- HTML
- Figma
Video Making/Editing
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
