The Specialist, IRM Rental Sales – Support (“Specialist”) is responsible for supporting the Rental Sales team in coordinating processes to optimize rental inventory for MVW Vacation Ownership Brands. The position coordinates the sales processes and logistics of all systems for group booking needs. The Specialist also builds rate programs, packages, and mini-hotels, and ensures the rates and availability are effectively represented in all applicable applications. The position also creates, maintains, and distributes sales reports used by IRM Rental Sales Managers and IRM senior leaders for strategic decision-making and communication, including compiling reports and data from Marriott Vacations Worldwide and Marriott International data sources.
Expected Contributions
May include but not limited to:
Sales Support/Logistics
- Understand sales strategies, rental inventory, booking windows, resorts with meeting space, and ancillary opportunities.
- Facilitate contract fulfillment logistics of Rental Sales inventory including MARSHA, iROAM, Marriott e-tools, ResLink, and property management systems.
- Ensure proper inventory allocation and room pools.
- Work with Accounting to set up all the necessary billing.
- Assist Sales Servicing Coordinator with the entering of guest lists and other applicable information to ensure seamless check-in and check-out processes.
- Prepare and send group resumes and relevant information to all business partners.
- Assist with wholesale reservations, if necessary.
- Process Marriott Bonvoy points and travel agent commission.
- Assist Sales Managers with preparations for tradeshows, partner training, and meetings. Gather and ship materials. Assemble information packages (e.g., brochures, promotional presentations/ materials) for all brands.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, credit card authorizations, etc.).
Data Management
- Prepare monthly sales actualized and forecasting for rolling 12 month
- Provide required reports including but not limited to Group Pace, and the total number of contracts to be serviced for rolling 12 months.
- Track group sales actualized pick up after the group event place information into appropriate group account file & report for analysis.
- Assist managers with reports to complete group sales analysis to optimize available inventory.
- Monitor and maintain the balance of group inventory in the software system to ensure villas are accurately allocated.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested.
Working with Others
- Treat all employees and customers with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Represent IRM cross-functionally with Resort Operations teams and other business partners as necessary.
- Participate in community service events sponsored by Marriott Vacations Worldwide to build teamwork and enhance community relationships such as Children’s Miracle Network (CMN).
Communication
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, emails, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Candidate Profile
Education
- Four-year college degree is preferred, ideally in business or hospitality management.
- High school diploma/G.E.D. equivalent minimum requirement.
Experience
- Minimum two years’ related work experience is required, preferably within IRM/Revenue Management or Front Office experience at MVW or Marriott International.
Skills and Attributes
- Analyze market trends, sales data, and customer feedback to improve strategies.
- Excellent listening, communication, presentation, and organizational skills.
- Skilled at engaging with diverse groups in person and over the phone.
- Goal-oriented, self-motivated, with a professional demeanor and appearance.
- Uses problem-solving methodology for decision-making and follow-up.
- Ability to work in a team environment and interact at various company levels.
- Proficient in Microsoft 365 applications (Outlook, Word, Excel, and PowerPoint).
- Excellent time management skills for handling multiple tasks and deadlines.
- Flexibility to adapt to changing market conditions and customer preferences.
- Keen attention to detail for accuracy in contracts, communications, and sales processes.
- Collaborate and support cross-functional initiatives and sales strategies.
- Strong ability to qualify group sales leads and identify high-potential opportunities.
- Detail-oriented with a focus on accurate lead tracking, reporting, and database management.
- Proactive in researching new lead opportunities through internal referrals and external industry connections.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
