Housekeeping Aide in Marriott's St Kitts Beach Club at MVW call center

Generic Position Summary

As a Housekeeping Aide, you will be assisting our team of Housekeepers, while making sure our property is both visually appealing and safe. Your responsibilities will also include, but are not limited to, responding to guest's requests, identifying, and reporting preventative maintenance issues and removing items from hallways. To ensure we are providing the best services to our guests, your duties will entail guaranteeing consistently high- quality services to our guest rooms and public areas.

Responds promptly to requests from guests and other departments. Identifies and reports preventative or other maintenance issues in public areas or guest rooms. Posts caution signs. Contacts other departments directly for urgent repairs. Delivers guest requests and sets up furniture items in guest rooms as requested. Removes items from hallways and transports to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Cleans, maintains, and stores cleaning equipment. Maintains cleanliness of assigned area. Assists housekeeper with cleaning on an as needed basis. Removed soiled linen and trash from rooms/villas.

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Identifies and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Completes appropriate safety training and certifications to perform work tasks.
• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintains awareness of undesirable persons on property premises.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Welcomes and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Assists other employees to ensure proper coverage and prompt guest service.
• Thanks guests with genuine appreciation and provide a fond farewell. Assists individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Supports all co-workers and treat them with dignity and respect.
• Complies with quality assurance expectations and standards.
• Conduct Villa Care/GCPM daily, weekly, monthly to maintain and accomplish requirements via Asgard.
• Posts caution signs (e.g., wet floor signs) to limit traffic when necessary.
• Responds promptly to requests from guests, Front Desk, or At Your Service requests.