JOB SUMMARY
Responsible for the leadership, training and daily supervision of the guest service teammates and guest service supervisor. Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters.
This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.
Pay range is $68,000 - $75,000
CANDIDATE PROFILE
Education and Experience
- 4 year degree/diploma from an accredited college or university or equivalent additional experience.
- 3 or more years supervisory experience in Guest Services
CORE WORK ACTIVITIES
- Manage the day-to-day operations of the Guest Services Department. This includes a daily review of room availability to maximize revenue and occupancy for the resort program.
- Schedule and plan the work assignments for the department and supervise the staff.
- Review the Night Audit work on a daily basis before submitting to the General Manager for review and signature.
- Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
- Audit all cash banks in the department at the end of each month.
- Work with Front Office Manager to prepare and conduct performance evaluations for each team member on an annual basis.
- Oversees the Zingle program to assure quick responses to customer questions/requests.
- Perform other duties as assigned.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
