Relocation Benefits Available
Comp Range $170,000-$190,000
Job Purpose:
This position oversees all operations that support the Courtyard and Residence Inn by Marriott in Sand City. This is inclusive of but not limited to the Front Desk operations, housekeeping, maintenance, and food and beverage. The General Manager also works within Marriott International’s standards of cleanliness, maintenance, and service. The General Manager is responsible for maximizing the return on investment to ownership, as well as achieving the financial goals of AAH and Ownership. In addition, they are responsible for the property achieving the objectives of the annual budget and strategic initiatives in guest service, Associate Engagement Survey, and profitability. The General Manager is responsible for ensuring a positive work environment for all Associates, and must also maintain programs vital to the company culture. The General Manager must also ensure the hotel complies with Marriott International customer service, product, and brand standards, including all policies and procedures outlined in the brands’ Operating Procedures. The GM develops strategy and execution tactics for the property including financial performance and budget development, growth and development, recruitment and staff development. The Position requires effective leadership skills to build a service culture in concert with the property standards. Strong background in operations and financial management is required.
Job Responsibilities:
1. Assist in the development of short and long-range plans for performance and profitability of the property. Focus to be placed not only on fiscal responsibility but also culture development for employees. Understands balancing the bottom line with providing a guest experience beyond expectations, in accordance with the Marriott and AAH standards.
2. Supervise the performance of department managers and their respective departments, including Front Office, Housekeeping, Food and Beverage, and Maintenance, to ensure the highest level of guest and Associate satisfaction in a cost-efficient manner.
3. Assist with recruiting, and development of staff.
4. Ensure that property positioning is consistent with the MI brand to ensure the effectiveness of the property marketing strategy.
5. Understand the capabilities of all THQ departments and leverage same to benefit the property.
6. Works closely with Aqua- Aston Hospitality and Marriott International to stay current with industry trends, aware of competitor offerings and develops new offerings to stay current and translate into customer experiences and profitable enterprises. Develops property business plans with Commercial leadership to support the property. Creates buy in by all stake holders to deliver. Develop, implement, monitor and achieve the objectives of the Annual Operating Plan, including commercial team strategies, pricing, revenue management and the operating and capital budgets (in conjunction with ownership).
7. Develop and supervise programs that promote a positive work environment for all Associates, ensuring that all employment related processes comply with local, state, federal and country regulations.
8. When applicable, work with Company Leaders to improve the property, including renovation.
9. Using the tools at their disposal, monitor guest satisfaction scores and feedback to establish plans for constant improvement. Leads by example with high visibility with guests and local clientele. Executes site inspections and public relations opportunities. Works closely with Aqua-Aston public relations to optimize PR opportunities through community involvement.
10. Protect and enhance the value of the hotel through appropriate programs in repairs and maintenance, preventative maintenance, housekeeping, security and capital budgeting.
11. Review and support all revenue generation and operating expenses for the property, as well as achieve increased annual RevPar.
12. Perform other duties as assigned by RVP - Operations.
Job Qualifications: .
Education
Bachelor’s degree/diploma in business or related field.
Experience/Skills
5 or more years’ experience in management supervising rooms, with significant exposure to food and beverage, financials and revenue management.
Strong aptitude in financial management, financial reports and analysis.
Demonstrated ability to think creatively and implement innovative strategies to drive revenue growth and increase market share.
Must have revenue and sales experience
Proven ability to leverage elevated amenities and unique property offerings to differentiate the hotel in the market and attract high-value business.
Creative out of the box thinking
Strong brand experience
Strong interpersonal and communication skills, both verbal and written.
Developing culture within all departments to work together
Punctuality and regular reliable attendance.
Computer knowledge in Windows environment as well as prior experience with various PMS systems desirable.
Language
English speaking required.
Licenses/Certifications
N/A
Management Activities:
X Interview, select and train Associates where appropriate
X Set and adjust their rates of pay and hours of work
X Direct the work of Associates
X Appraise employee productivity and efficiency for recommending promotions or other changes in status
X Handle Associate complaints
X Discipline Associates as applicable
X Plan the work
X Apportion the work among the Associates
X Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought and stocked, in conjunction with company purchasing guidelines
X Provide for the safety and security of the employees or the property
X Plan and control the budget
X Monitor or implement legal compliance measures
X Customarily and regularly direct the work of at least 2 or more full-time Associates or their equivalent.
X Authority to hire or fire other Associates or make suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other Associates with the guidance of AAH.
Physical Requirements:
Ability to speak and hear. Close and distance vision. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements:
X Identify and distinguish colors (floors are color coded)
X Frequent sitting
X Stand for long periods of time
X Walk extended distances
X Lift/carry up to 5 lbs.
X Lift/carry 6-25 lbs.
X Other: Ability to travel extensively
Working Conditions:
X Work in normal office conditions in close proximity to others
X Wet or humid conditions
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.