Updated 24th March 2026
JOB DESCRIPTION
JOB TITLE: Financial Services Research & Reporting Specialist
REPORTS TO: Senior Manager Financial Services
DEPARTMENT: Financial Services EMEA
WORKING Relationships Financial Services (Cork & US), Financial Services System Support (US), Customer Portfolio Processing (US), COA Billing & Inventory (US), CRM- Customer Experience (Europe), Mortgage Bank Accounting (US), Owner Services Department (Cork), Owner Services Bangkok & Member Services Singapore Mai Khao Beach Accounting (Phuket), Finance & Accounting (Cork) , MVCI Owner Modifications (US), Inventory Revenue Management (IRM) & HCL, Legal Departments
Responsible for co-ordination in that maintenance fee and loan payments and adjustments are properly allocated and reported. Assisting and liaising with departments and Senior Manager Financial Services, in organizing and documentation processing. The role involves working in conjunction with the Financial Services team, Mortgage Bank Accounting, Finance Accounting team and New Owner Administration teams. The accurate provision of reports as requested by management.
OVERALL RESPONSIBILITIES:
Work independently; quickly analyze problems and formulate plans to overcome challenges and to complete work with expediency and a high degree of quality. Make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation; use problem-solving tools and empowerment
To manage and keep the Financial Services research email inbox up to date and provide replies to all within the given timelines
To manage the efforts of the Research team to deliver assistance and resolution to all associates and owners. This includes hiring, training and development of the Research assistant.
To work with management to establish realistic and challenging service standards and goals, and to identify any trends of errors or training needs for the associates
To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates which will, in turn, support their efforts to provide excellent service to customers and to other associates of the operation. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport.
Create, document and communicate SOPS for the department. Update as required.
Co-ordinate reviewing of Maintenance fee web payments report
Assist with correspondence in regards to escalated customer issues, understand and implement resolution as appropriate
Perform special projects as directed or assigned
PRINCIPAL DUTIES & RESPONSIBILITIES:
Support Cross-functional teams on day-to-day queries, data requests and provide solution in a timely manner Manage the productivity levels of the Research Assistant in relation to department goals and to ensure resolution is within the strict timelines Timely and accurate production of Management Reporting including running systems and queries to gather finance data and analysis Distribution of reports to Management for use in business planning and analysis which includes but is not limited to loan & maintenance fee delinquency, new loans, & Top-up billing Create and maintain Master Data records; proactively analyse data to ensure its accuracy and to correct errors Co-ordination and preparation of accounting adjustments and postings to owner accounts Build and maintain strong relationships with other departments and managers to expedite payments and improve cash flows Review suspense accounts, to ensure identification and posting of unallocated payments Manage the annual Direct Debit collection process for the Maintenance Fees billing Co-ordinate the application of First Day Benefit and onsite payments Assist the Senior Manager in reviewing and approving the Maintenance Fees billing prior to print through our partner NCP. Work closely with the Senior Manager to recommend, create, test, document and implement system and process improvements; thereby contributing to the development of Finance training and SOP documentation in the EMEA region Perform User Acceptance Testing for Financial Services system releases Manage email campaigns to owners and provide result analysis to management
OTHER:
Perform all tasks in a timely manner ensuring all deadlines are met Comply with MVC and Marriott International policies and procedures Maintain an attitude and commitment to provide excellent service to all owners and associates. Maintain a working knowledge of all MVC and Marriott International product lines Maintain computer systems knowledge which is not limited to the following, MS-Office, Excel, Outlook, Concord, Universe, LoanServ, NCP, Cyber Source, SuperUser, Cognos, AnyQueue, Adapt, Workday and any others that apply. Work with all MVC colleagues as a team Produce and present reports and presentations as required. Perform other related tasks as assigned by management.
DESIRED SKILLS AND EXPERIENCE:
Strong oral and written communication skills in English is essential to ensure that you can engage with all stakeholders when presenting your analysis and recommendations Strong excel skills required. As a standard you will be required to define, retrieve and analyze data using Excel, Access and other data management systems Excellent planning and organization skills required Strong problem-solving ability; hands on attitude, must be able to think clearly, assess requirements and deliver to deadline. To quickly gain a deep understanding of the processes that are underpinning the metrics and goals of the Financial Services Department Have an extremely high level of accuracy and a passion for process improvement. Proven ability to meet deadlines and manage priorities Ability to work without direct supervision on a day-to-day basis and as part of a team 1 - 3 years’ experience in financial analysis & preparing management reports
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.