Job Summary
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
Expected Contributions
Communication
• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
• Speak to customers and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information. Working with Others
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
• Enter and locate work-related information using computers.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.
Candidate Profile
Education
• High school diploma/G.E.D. equivalent.
Experience
• Six months related experience.
Skills and Abilities
• Analytical Skills: Quick to learn and adapt.
• Strong organizational abilities, attention to detail, multi-tasking, and effective time management.
• Interpersonal Skills: Strong customer service orientation, adept at fostering positive relationships, embracing
diversity, and working well in teams; able to influence others effectively.
• Communications: Strong communication skills, including active listening, writing and proficiency in English; capable of applied reading.
• Personal Attributes: Demonstrates integrity, dependability, a positive demeanor, professional presentation, stress tolerance, and adaptability/flexibility. Displays the necessary professional integrity and discretion for dealing with sensitive compensation data.
• Intermediate level of ability with MS Office including Word, Excel, and PowerPoint is a plus
#imvwsm
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.