Call Center Sales Advisor I (Hybrid – Miami area required) in Interval Member Service Center Kendall at MVW call center

Job Description

$15 per hour plus commissions!  Hybrid position (Must live in the Miami, FL area!)

Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives?
 
Look no further! What sets this position apart from the rest?
 
Let’s begin with a $1,500 sign-on bonus!

Let’s talk about INCENTIVE:

    Renewal Desk – An additional average of $5.38 per hour week over week
     
In addition, this position also includes a compensation package that includes:
 
1.    Paid Training
2.    Medical, Dental and Vision Insurance
3.    Life Insurance
4.    401K, Employer match
5.    Employee Assistance Program (EAP)
6.    Paid Time Off (PTO – includes vacation, sick and personal days)
7.    Interval Perks – Free vacation stays

What are you waiting for?  
Do not miss out on a great opportunity! 

Apply today to become a part of a collaborative environment with great team members and exceptional leadership!!!

This position renews/extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership has become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service.

Responsibilities:

• Works from the Predictive Dialer/provided lists to:
  • Call members who need their memberships renewed.
  • Call members who want to upgrade membership or to encourage them to upgrade membership.
  • Call members whose membership has become delinquent to reinstate their membership.
  • Call existing resort owners from an existing solicitation file.
• Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
• Answers questions on all Interval International products and exchanges.
• Meets monthly renewal goals based upon assigned working area.
• Meets monthly Preferred goals based upon assigned working area.
• Maintains a minimum of 90% performance on call monitoring.
• Performs other related duties as required. 

Knowledge, Abilities, and Skills

• Must possess a minimum of two years telephone sales experience.
• Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
• Must be computer literate.
• Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
• Must possess excellent customer skills.
• Must have excellent telephone etiquette.
• Must possess excellent oral and written communication skills.
• Must be detail oriented and possess excellent organizational  skills.
• Must possess excellent negotiating and sales skills.
• Must be able to work shifts.

Physical Requirements:

Employees in this position will sit for extended periods of time speaking on the phone and working on the PC*.  The employee can also periodically stand at their work station utilizing an extended cord headset.  Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse.  Employee also responds to member questions by switching between screens for the information.

$1500.00 Signing bonus payable in 3 installments

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.