Essential Job Functions
Responsible for an efficient and courteous arrival at the resort for owners, guests, local owners, providers and associates. On a daily basis deal with all required tasks of the Entrance Gate checklists. Will handle Express Check-In following the standards as directed by the Front Office.
To assist guests efficiently, courteously and professionally To maintain Marriott’s high standard of service and hospitality at all times. Following check-Ins and Check-Out standards.
To ensure that Marriott’s high standard of service and hospitality at all times. Following check-Ins and Check-Out standards.
CRITICAL COMPETENCIES
Analytical Skills
- Computer Skills
- Learning
- Problem Solving
- Decision-Making
Interpersonal Skills
- Customer Service Orientation
- Interpersonal Skills
- Team Work
Communications
- Communication
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Applied Reading
Personal Attributes
- Dependability
- Initiative
- Integrity
- Presentation
- Stress Tolerance
- Positive Demeanor
Organization
Administration
PREFERRED QUALIFICATIONS
Education
- Hotel /Tourism Degree preferred or previous experience in hospitality.
- Fluent in Spanish and English a must. Other European languages a plus.
- Excellent hospitality skills.
- Well organized, good communication skills, creativity and initiatives to improve daily tasks.
Related Work Experience
No related work experience is required
Supervisory Experience
No supervisory experience is required
WORKING RELATIONSHIPS:
Reports to: Front Office ManagerSupervises: N/A
Interfaces: Customers, Suppliers, Heads of Departments, MVW Associates, outsource associates.
ESSENTIAL JOB FUNCTIONS:
- Handle the control of the resort entrance efficiently and in a professional manner, following the company procedures.
- Follow and know the procedure for the alarm panel and all security standards.
- Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
- Keep updated on all current information related to the Gate.
- Always use the correct telephone etiquette.
- Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
- Maintain a high standard of personal hygiene and wear proper uniform at all times.
- Ensure the cleanliness and neatness of entrance gate area.
- Understand the resort fire and safety procedures and follow the procedure of the alarm panel.
- Handle guest complaints in a professional and hospitable manner.
- Report any unusual occurrences to the MOD, Front Office Manager or Resort Manager.
- Adhere to all company policies and procedures.
PHYSICAL JOB REQUIREMENTS:
- Maintain a neat and professional appearance at all time.
- Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
- Good visual observation.
MARGINAL JOB FUNCTIONS:
- Perform other duties as required to meet the needs of the department or as instructed by Management.
OTHER:
- Be punctual and wear the name tag and uniform at all times during working hours.
- Perform all tasks in a timely manner ensuring all deadlines are met.
- Perform other related tasks as assigned by management.
- Comply with MVW polices and procedures.
- Be proactive and have a flexible approach to work, meeting the needs of the department and the business at all times.
- Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
- Maintain a working knowledge of all Marriott product lines.
- Maintain computer systems knowledge (Opera, MS Office, e-mail etc)
- Work with all MVW colleagues as a team, supporting the needs within that team and those of the business at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
