Relocation Assistance
Job Summary
Based at the Marriott Vacations Worldwide (MVW) Corporate Office in Orlando, FL, the Assistant Vice President (AVP), Strategic Global Network is responsible for shaping and executing the Global Technology strategy for the Global Network. This role is responsible for shaping the strategic vision, design, development, and delivery of data communications across all brands, at resorts, corporate locations, and contact centers. The focus is on advancing networking technology initiatives that align with business goals, optimizing Global Technology processes, and effectively managing resources in the Strategic Global Network team.
This role highlights the necessity of collaboration between other Global Technology functions, as well as various business units within a hospitality organization, to ensure that technology strategies align with overall business objectives. By establishing strategic partnerships, this position is an internal business partner, going beyond traditional technical support to actively engage with other departments, fostering innovation, improving operational efficiency, and enhancing customer experiences.
Key Results
- Cost Management: Align network costs with budget targets and reduce operational expenses.
- Network Performance: Ensure efficiency and reliability of network performance.
- Design & Implementation: Ensure proper design and implementation of network solutions.
- Collaboration: Increase teamwork across departments to optimize network operations.
Working relationships
- Global Technology Teams and Leadership
- Resort Technology Team
- Managed Service Providers
- Delivery Office Team
- Enterprise Architecture
- Regional and Site Resort Operations Leaders across all regions
- Corporate Leadership
- Resort Operations
- Finance & Accounting
- Human Resources
- Legal
- Technology vendors and suppliers
Expected Contributions
- Designs and implements scalable, secure, and integrated networks.
- Provides project support for new technology deployments and upgrades. May lead project teams.
- Evaluates and makes recommendations regarding technology and asset life cycles and deployment prioritizations.
- Ensures that Strategic Global Network technology for resorts, contact centers, sales centers and corporate locations are supported within established guidelines to support growth and operational excellence.
- Leads and manages Strategic Global Network team on-call rotations to provide 24/7 support.
- Creates and ensures implementation of disaster recovery and business continuity plans related to Strategic Global Network technology support.
- Ensures locations are securing and maintaining Strategic Global Network technology assets by MVW policies and standards.
- Creates and implements a global network strategy that supports corporate objectives, emphasizing scalability, resilience, and innovation.
- Demonstrates a strong foundation in enterprise networking technologies and leverages this knowledge to effectively foster the development of Global Technology associates.
- Promotes the use of digital tools, automation, and AI to enhance operational efficiency and guest experience across the network.
- Provides leadership, mentoring, direction, and guidance to the Strategic Global Network team.
- Provides guidance and direction to the management team regarding escalated issues and actions for their resolution.
Candidate Profile
Education
- Bachelor’s degree in Information Technology or related discipline or equivalent work experience
Certifications
- Relevant certifications in Networking, IT management, project management, or relevant technologies.
Experience
- At least 10 years’ progressive experience leading and managing Network technology teams.
- Comprehensive expertise in designing and implementing scalable, secure, and integrated networks.
- Successful track record managing cross-functional, technology teams to achieve business outcomes.
- Ability to learn business operations and develop business acumen.
- Experience with financial analysis and related reporting tools.
- Budget management experience with a proven track record of financial accountability.
- Experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management.
- Experience gathering requirements and translating into a group product vision, leveraging expertise in product development, systems integrations, and engineering.
- Ability to apply advanced analytical, conceptual strategic planning, and execution skills to solve complex technical challenges, optimizing performance, and ensuring scalability.
- Experience managing a product backlog and release plans, tracking team level metrics, and removing blockers.
- Experience with emerging technologies such as SDWAN, IoT, AI, and cloud computing.
Skills/Attributes
- Analytical & Strategic Thinking
- Strategic Thinking: Capacity to align technical solutions with various strategic business goals and objectives. Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders.
- Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of enterprise technologies.
- Ability to learn how a business operates while continuously building business acumen.
- Technical
- Strong background in WAN, LAN, Wireless, Routing, Switching, DNS, DHCP and load balancing.
- Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations.
- Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to enterprise network implementations.
- Project Management Skills
- Planning and Execution: Ability to plan, execute, and manage projects, ensuring they are completed on time, within budget while meeting technical and quality requirements.
- Change Management: Experience in managing change within an organization, including training and supporting end users.
- Interpersonal
- Communication: Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways. Able to contribute ideas that challenge assumptions and thinking.
- Customer Focus: Commitment to a strong customer service orientation to understand and address internal client needs effectively. Ability to build empathy with key stakeholders in the course of their daily work.
- Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations. Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management.
- Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.
- Additional Attributes
- Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure.
- Curiosity and Continuous Learning: Commitment to staying updated with the latest technical features, updates, and best practices.
- Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions.
- Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate.
- Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation.
- Agile mindset with the ability to navigate complex, fast-paced environments.
- Flexibility with some travel as needed.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
