Assistant Superintendent Golf Grounds in Marriott's Shadow Ridge at MVW call center

Education and Experience           

• 2-year degree from an accredited university in Agriculture, Horticulture, or related major; 2 years experience in the landscaping/grounds or related professional area.                 

OR         

• 4-year bachelor's degree from an accredited university in Agriculture, Horticulture, or related major; no work experience required.                 

CORE WORK ACTIVITIES  

Managing Day-to-Day Operations          

• Assists workers to perform more critical duties.                 

• Coaches and counsels employees regarding performance on an on-going basis.                 

• Consults with the Golf Course Superintendent to plan and review work projects.                 

• Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.

• Supervises daily shift operations and ensures compliance with all Grounds department policies, standards and procedures. 

• Supervises Grounds department and all related areas in the absence of the Superintendent.  

• Supervises the day to day operations of the Grounds department to ensure the maintenance and upkeep of the property golf course. 

• Understanding employee positions well enough to perform duties in employees' absence. 

• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.    

Leading Landscaping/Grounds Team 

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. 
• Develops specific goals and plans to prioritize, organize, and accomplish your work. 
• Encourages and builds mutual trust, respect, and cooperation among team members. 
• Ensures all employees have proper supplies, equipment, and uniforms. 
• Ensures and maintains the productivity level of employees. 
• Gets members of a group to work together to accomplish tasks. 
• Handles employee questions and concerns.  
• Observes service behaviors of employees and provides feedback to individuals. 
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Strives to improve performance. 
• Understands and complies with loss prevention policies and procedures.  
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                 

Ensuring Exceptional Customer Service           

• Empowers employees to provide excellent customer service within guidelines.                 

• Ensures that quality standards and customers expectations are met on a daily basis. 

• Handles guest problems and complaints seeking assistance from supervisor as necessary. 

• Interacts with guests to obtain feedback on product quality and service levels. 

• Provides services that are above and beyond for customer satisfaction and retention.   

• Sets a positive example for guest relations.           

Managing and Conducting Human Resource Activities          

• Communicates performance expectations to Grounds department employees in accordance with job descriptions for each position.                 

• Helps train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.                 

• Participates as needed in the interviewing and hiring of Grounds landscaping employee team members with the appropriate skills. 

• Participates in an on-going employee recognition program, publicly recognizing good quality, performance and service. 

• Supervises on-going training initiatives and conducts training when appropriate. 

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. 

• Participates as needed in the investigation of employee accidents.                

Additional Responsibilities          

• Analyzes information and evaluating results to choose the best solution and solve problems.                 

• Keeps up-to-date technically and applying new knowledge to your job.                 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. 

#LI-CW1