Job Summary
Ensure that weekly signature owner events are filled and meet budgeted and VPG.
Expected Contributions
- Keep track of personal progress and goals. Expand knowledge of business, self-motivation by reading and studying books related to your craft.
- Maintain scheduling flexibility.
- Work with management to train, develop and/or identify challenge areas relating to personal area of performance.
- Must be able to walk great distances while attending the events.
- Must be able to visually see if things are running according to SOPs and make decisions to keep guest happy.
- Create positive team attitude as it applies to productivity and professionalism.
- Impact guests in a positive manner to ensure experience exceeds their expectations.
- Verbal communication is necessary for negotiating plans for projects.
- 6+ hours of deskwork, including telephone and computer activities.
- Movement between several locations (Hotel, Villas, office) is required to deliver materials.
- It is anticipated that this position will require a comprehensive work effort while generally working a regular scheduled Monday – Friday schedule. Occasionally six or seven days’ work schedule will be required.
Candidate Profile
- High School Diploma required.
- Minimum of one (2) year of experience in customer service, sales, or marketing.
- Bilingual, ability to speak English and Spanish, fluently.
- Organized, motivated and goal-oriented individual with excellent written and verbal communication skills.
- Attention to detail and ability to multi-task is a requirement.
- Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.
- Demonstrate an ability to deliver high level of customer service in all situations.
- Demonstrate the ability to build and develop strong work and guest relationships.
- Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
- Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
- Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Performs other reasonable job duties as requested by Supervisors.
- Ability to work well in a team environment.
Competencies, Basic Skills, and Personal Characteristics
Leadership
- Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
- Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others, making a good first impression and representing the organization in alignment with its values.
- Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution
- Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
- Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
Learning and Applying Personal Expertise
- Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others.
- Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
- Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Basic Competencies
- Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
- Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Functional Job Family Competencies
- Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
- Sales Call Facilitation - Ensuring that a call serves its sales objectives, maximizing the productiveness of interactions by monitoring and building on customers' cues.
- Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
- Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
- Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
- Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
