Shop attendant in Marriott's Marbella Beach Resort at MVW call center

Job Description

POSITION:                 STOREROOM AND SHOP ATTENDANT

DEPARTMENT:         FOOD & BEVERAGE

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OVERALL RESPONSIBILITIES:

To assist guests with store purchase and any specific request for services or information. Strive to make sure that all guest leave satisfied

WORKING RELATIONSHIPS:   

Supervises:     N/A

Interfaces:       Customers, suppliers, Heads of Departments, MVCI Associates

JOB QUALIFICATIONS:      

• High School Diploma or equivalent

• Retail sales and cash handling experience.
• Ability to interact with guests and associates.
• Possession of  “Carnet de Manipuladores de Alimentos”
• Be a good team player and be flexible.
• Working knowledge of English and Spanish.

ESSENTIAL JOB FUNCTIONS:

• Re-stock store accordingly.
• Greet all customers as they enter the store and offer any assistance immediately.
• Operate cash register and follow all banking procedures set forth by the company.
• Assist in all store operations. Maintain a working knowledge of store equipment.
• Follow safe working practices and conditions within the department.
• Maintain positive public relations and a pleasant attitude with all guests and associates.
• Maintain cleanliness in the work area and store at all times.
• Assist in store inventories.
• Responsible for shipment/invoice verification, merchandise, pricing, stoking and assist in inventory control.
• Have knowledge of all activities in the resort.
• Be knowledgeable of C-7 sheet and spillage sheet.
• Comply with 39 point Checklist

• Receive training along his training process of the following knowledge:
• Inventories & Cost control.
• Maximization of profit by follow up on providers, products & offers.
• Knowledge of all internal procedures.
• Accrual and Account payable process.
• Brand Standard audit.
• Health & Safety audit.
• Timesheets, rota and holidays .

MARGINAL JOB FUNCTIONS:

• Provide assistance to all departments if staffing levels require.
• To perform all reasonable tasks as required by Resort Management and business demands.

PHYSICAL JOB REQUIREMENTS:

• Frequent bending, kneeling and stooping, lifting up to 30kg, climbing ladders and up to 5 floors of stairs
• Good visual observation.
• Resistance to inclement weather conditions (heat and humidity)
• Walking and working outside of air controlled areas.

• Maintain a neat and professional appearance at all time.
• Male staff members should be well shaved and have their hair well trimmed. Mustache is permitted if kept neat and trimmed.
• Jewelry other than wedding ring and watch is not permitted. Women are authorized to wear earring drops.
• Female staff members should at all times have their hair in tide-back if it is longer than shoulder length.

OTHER:

• Be punctual and wear the name tag and uniform at all times during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVCI and Marriott International polices and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain a working knowledge of all Marriott product lines.
• Maintain computer systems knowledge (MS Office, e-mail etc)
• Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.