Sales Administration in Marriott's Club Son Antem at MVW call center

Job Description

WORKING RELATIONSHIPS:

REPORTS TO:                          Sales Administration Manager.

INTERFACES WITH:               Sales Administrators, Sales Director and Sales Managers, Sales Executives and Quality Assurance, Marketing Dpt, HUB, Cork Owners Services in Europe.

Owners Modifications, BuyBack Dpt., Closings Dpt. ,IPSM.

There are different positions in the department however, the three areas work together to achieve continual Admin cover:

• Sales Administrator:Types contracts, updates sales listing with incoming new sales, EME Daily Flash, inputs contracts in Universe, Pends, Converts, cancels deals at the end of the week/period.  Production of different reports at the end of the week/period.  Keeps track of special First Day Benefits and Special IPSM offers.  Liaises with Cork OS and the States for client’s requests or updates needed to contracts.  Keeps control of the inventory and offers, On site and Off Site sales recording. General Sales Admin duties. Please see Contracting Procedure for extensive explanation.

• Sales Administrator : Responsible for the identification of client funds, liaising with Finance Department through to point of closing.  Processing of all credit card transactions via Cyber source.  Control of Debtors list, monitoring timely and accurate payments working closely with quality Assurance. Produces the completions report every end of week. Maintain various loan application processes, training to Sales Team as necessary and typing contracts.  General Sales Admin duties.

• Sales Administrator: Responsible for the follow up of the sales. Running OFAC and CDC, checking all the sales documents have been signed and provided, processing all Buybacks. Full support to all European Sales Sites.

CREDIT CARDS

Charge credit cards due on the day first thing in the morning–make sure there is a cc authorization form signed by client and use the correct Cyber source account and currency. List all charges made on a day Update each contract in UNIVERSE after every payment Keep Quality Assurance and SE’s informed if cc authorization not received or charge has been declined so they can contact their clients ASAP After the payment has been taken, the CC details must be blacked out except the last four digits.

CLOSINGS

Sending Batches to Lakeland daily. Printing reports from Universe daily in order to keep track of all closed contracts. Produce a closing list and distribute Sent Closing certificates to clients for cash deals.

NEW SALES

Follow up & Bonvoy enrolment Check if originals copies are to be sent to Paris or if they are mail outs.

c)  Send default letters when necessary

d)  Request and track refunds when needed

e)  Enter the correct commissions amounts and FDB have been entered.

Enrollments to MVC Destination Points:

TNB sales: send through Documentum page one and page six  of the MVC Exchange Company Enrollment Agreement enrollment for signing on behalf of “MVCEC” and Addendum for II Certificate. Once received send the complete package to Cork Owners Services for processing. Sales: send through Documentum page six of the MVC Exchange Company Enrollment Agreement enrollment for signing on behalf of “MVCEC” . Once received keep in the file and send together with the Batching documents to the Closing Specialist. Tracking of all enrollments in the “Enrollment Tracking List”.

GENERAL ADMIN DUTIES

Accessing to Documentum, contract typing, filing, photocopying, send faxes, scan documentation, batching.

REQUIREMENTS:

• Must be fluent in English and Spanish
• Advanced skills in the use of Microsoft Software
• Ability to work under pressure and manage multiple tasks
• Must be able to adapt to a flexible working days and hours
• Good analytical and communications skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.