Safety and Security Lead Officer in Marriott's Grande Vista at MVW call center

Job Description

JOB SUMMARY

Conducts key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrols all areas of the property; assist guests with room access. Monitors Closed Circuit Televisions and alarm systems. Responds to accidents, contact EMS or administer first aid/CPR as required. Assists guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Diffuses guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Security/Loss Prevention related incidents. Resolves safety hazard situations. Escorts unwelcome persons from the property. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all reports/documents; releases information only to authorized individuals. Provides proper paperwork to associates requiring outside medical treatment. Types, proofreads, copies and uploads security reports.

Shift: 1st/2nd; must be available to work weekends and holidays.

Requirement: Valid Driver's License required. 

SITE PERKS

• Free on-site parking 

• Uniform laundering (Front Office, Engineering, and Housekeeping)

• 40% discount at all on-site Food & Beverage outlets

• Complimentary soft drinks during each shift 

• Work shoe credit through Shoes for Crews twice a year 

• Company branded coat/jacket for outdoor and travel roles 

• Hats and sunscreen are provided, as needed  

• Bi-annual team building events 

• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card

• Quarterly celebrations, Associate of the Month, Associate Appreciation Week 

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

CORE WORK ACTIVITIES

• Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.