Receptionist (Thai-English speaking) in undefined at MVW call center

Job Description

Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. May assist in the childcare of children accompanying sales presentation guests. Report accidents, injuries, and unsafe work conditions to manager. 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kgs. without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CANDIDATE PROFILE

Preferred Education and Experience

• High school completion or equivalent
• Related work experience

Required Qualifications

• Good personality
• Service minded
• Strong communication skills especially tele marketing
• Positive interpersonal skills.
• Able to work in a deadline and target
• Strong hospitality skills.

Physical Job Requirements

• Position involves greeting the guests in the lobby and tele marketing on the telephone conversation and admin tasks
• Ability to communicate clearly and concisely

COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS

Personal Attributes

• Dependability
• Positive Demeanor
• Adaptability
• Presentation
• Integrity

Analytical Skills

• Learning
• Problem Solving
• Decision-Making

Interpersonal Skills

• Interpersonal Skills
• Customer Service Orientation
• Diversity Relations
• Team Work
• Influence

Communications

• English Language Proficiency
• Excellent communication skills, both verbal and written
• Listening
• Applied Reading
• Public speaking skills preferred but not mandatory.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.