CRITICAL TASKS
ESSENTIAL JOB FUNCTIONS
- Handle guest check-in and check-outs efficiently and in a professional manner.
- Check and balance all reception postings and post room revenue every day.
- Balance and check food and beverage postings each day.
- Perform close of day in Opera System.
- Balance and reconcile telephone postings for the day.
- Perform back-up and system maintenance function as required.
- Prepare reports and reporting package for management and accounting.
- Complete the credit check report on a daily basis.
- Perform close of day in Micros System.
- Assuring always to print the back up reports before going off-line.
- Complete all duties listed on the night reception check list.
- Have knowledge of resort rates, packages, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
- Adhere to all company policies and procedures.
- Report any unusual occurrences to the MOD, Front Desk Manager or Resort Manager.
- Handle any guest complaints in a professional and hospitable manner.
- Understand the resorts Fire and safety procedures.
- Ensure the cleanliness and neatness of the Front Desk and office.
- Maintain a high standard of personal hygiene and wear proper uniform at all times.
- Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
- Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
- Read the memo board, to keep updated on all current information.
- Always use the correct telephone etiquette.
- Process the points of the HGA program (Marriott Rewards) and sending the information over to London.
PHYSICAL JOB REQUIREMENTS
- Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
- Good visual observation
- Resistance to fatigue and night shifting
- Calm and cool temper, excellent command of stress in cases of emergency
- Walking and working outside of air controlled areas.
JOB QUALIFICATIONS- 1 year of Front Office work experience.
- Good analytical and Numeric skills.
- Accounting knowledge
- Fluent in English and German. Good command of spoken Spanish. Additional languages are a plus.
- Computer knowledge: MS Office, Outlook, Opera, Marsha, Guestware Software. Concierge Assistant Software is a plus.
MARGINAL JOB FUNCTIONS
- Perform other duties as required to meet the needs of the department or as instructed by Management.
OTHER
- Be punctual and wear the name tag and uniform at all times during working hours.
- Perform all tasks in a timely manner ensuring all deadlines are met.
- Perform other related tasks as assigned by management.
- Comply with MVCI policies and procedures.
- Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
- Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
- Maintain a working knowledge of all MVW product lines.
- Maintain computer systems knowledge (MS Office, e-mail etc)
- Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
