Housekeeping Manager in Marriott's St Kitts Beach Club at MVW call center

Generic Position Summary

Supports the daily shift operations of Housekeeping, and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Specific Job Summary

Manage all aspects of the care, standard, cleanliness, customers’ satisfaction experiences throughout the hotel and cleaning of guest rooms and associate facilities including laundry, dry cleaning, H/K pantry and linen room areas etc. Responsible for the selection, supervision, training and coaching of all rooms & public areas associates. Responsibilities also include, but are not limited to, managing the administrative function of the department, overseeing the quality of the product produced, ensuring that equipment is in good working order and that the department is operating in accordance with OSHA and safety regulations. Maintain a high level of productivity in all areas.

Generic Expected Contributions

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms daily.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Schedules employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Specific Expected Contributions

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and
• professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests' service needs; assist individuals with disabilities.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.
• Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period.
• Perform other duties as requested.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.