Housekeeper in Ilikai Hotel & Luxury Suites at MVW call center

Job Description

General Responsibilities:

Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs.  Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper.  Help maintain smooth transfer of clean rooms with appropriate amenities and supplies.

Organizational Relationships:

Responsible to:              Executive Housekeeper, Housekeeping Supervisor, Inspectors

Supervises:                    None                

Pay: $22.02-27.53

Specific Duties:

• Cleans and sanitizes all assigned rooms and bathrooms/kitchens.
• Clean guest room windows and balcony to hotel standards.
• Replaces all amenities and linens according to hotel standards.
• Keeps cart and linen closets clean and orderly.
• Reports irregularities or suspicious circumstances on the guest floors.
• Notifies Manager of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard.
• Uses equipment and supplies in an appropriate and professional manner.
• Completes special cleaning projects.
• Follows the designated sequence of room assignments.
• Greets guests in a friendly and courteous manner.
• Satisfies guest requests for information and service.
• Communicates guest complaints to supervisor.
• Reports items of great value left unsecured in hallways and guest rooms to management.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Performs additional duties and responsibilities as assigned.

PHYSICAL REQUIREMENTS:

Frequency Key: Rare, Occasional, Frequent or Constant.   For lifting enter estimated lbs. at 10, or 35, +

Physical Activity                            Frequency

Sitting                                           Occasional

Walking, climbing stairs              Constant

Crouching/Bending/Stooping      Frequent

Reaching                                     Frequent

Grasping                                      Constant

Pushing/Pulling                           Frequent

Near Vision                                  Constant

Far Vision                                    Frequent

Hearing                                        Constant

Talking                                         Constant                                     

Lifting/Carrying (5 lbs.)                Occasional up to 35+ lbs.

SAFETY REQUIREMENTS:

OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent oral and written English communication skills
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.

QUALIFICATION STANDARDS:

EXPERIENCE:  Adaptable experience within hotel and/or housekeeping field.

LICENSES OR CERTIFICATES: None required.

GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.