Housekeeper II in Ilikai Hotel & Luxury Suites at MVW call center

Job Description

General Responsibilities:

Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs.  Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper.  Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.

Organizational Relationships:

Responsible to:              Executive Housekeeper, Housekeeping Supervisor, Inspectors

Supervises:                    None                

Specific Duties:

• Maintain assigned public areas and other offices as required while meeting Hotel’s standards of cleanliness.
• Reporting any maintenance deficiencies.
• Collection, distribution, restocking and receiving of linen and terry items. 
• Removing soiled linen.
• Trash disposal from carts and other assigned areas.
• Handling of guest requests or complaints.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Deep clean all assigned rooms and bathrooms (e.g. carpet cleaning, carpet extraction, shampooing, tile stripping, tile scrubbing).
• Replaces all amenities and linens according to hotel standards.
• Keeps carts and linen closets clean and orderly.
• Reports irregularities or suspicious circumstances on the guest floors.
• Notifies Manager of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard.
• Uses equipment and supplies in an appropriate and professional manner.
• Replaces light bulbs according to hotel standards.
• Completes special cleaning projects; e.g., special cleaning tasks
• Greets guests in a friendly and courteous manner.
• Satisfies guest requests for information and service.
• Reports items of great value left unsecured in hallways and guest rooms.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Clean guest room windows and balcony to hotel standards. 
• Assist with moving furniture and heavy equipment as necessary.  
• Performs additional duties and responsibilities as assigned.

PHYSICAL REQUIREMENTS:

Frequency Key: Rare, Occasional, Frequent or Constant.   For lifting enter estimated lbs. at 10, or 35, +

Physical Activity                            Frequency

Sitting                                           Occasional

Walking, climbing stairs              Constant

Crouching/Bending/Stooping      Frequent

Reaching                                     Frequent

Grasping                                      Constant

Pushing/Pulling                           Constant

Near Vision                                  Constant

Far Vision                                    Frequent

Hearing                                        Constant

Talking                                         Constant                                     

Lifting/Carrying (5 lbs.)                Occasional up to 50+ lbs.

SAFETY REQUIREMENTS:

OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Oral and written communication skills
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.

QUALIFICATION STANDARDS:

EXPERIENCE:  Adaptable experience with travel industry reservation systems and hotel property management systems.

LICENSES OR CERTIFICATES: None required.

GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.