POSITION SUMMARY
- Update information board on a regular basis to inform employees of important events.
- Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
- Assign lead calls or emails to Sales Executives based on line rotation.
- Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
- Enter, retrieve, reconcile, and verify information in software involved in the sales process.
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all customers; anticipate and address customers- service needs; assist individuals with disabilities; thank customers with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
- Reach, bend, twist, pull, and stoop; visually inspect tools, equipment, or machines; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisor.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
