Guest Relations Officer in AP Regional Office at MVW call center

Date Posted: 6/28/2024

Job Snapshot

Job Description

Job Summary

Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.

Core Work Activities

  • Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.

  • Maintain a professional and high standards of appearance and demeanor. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.

  • Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.

  • Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.

  • Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.

  • Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.

  • Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.

  • Managing inventories and ordering and invoices of items in Gallery.

  • Completing reports required for sales and encore operations.

  • Any other tasks as deemed productive and required by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.

  • To prepare welcome letters & deliver to hotels for Preview Packages overseas guests (when travel resumes)

  • Handling monthly auditing with Finance team.

  • Gallery administration tasks on adhoc basis as assigned.

Candidate Profile

  • Candidates with diploma and above preferred, though not an essential requirement.

  • Minimum 1-2 years’ experience in customer service and preferably in hospitality industry.

  • Knowledge of English or Mandarin Language is essential as this role is expected to communicate to English or Mandarin speaking guests.

  • Good Computer proficiency.

  • Must be available to work the following working hours:

- Wednesday to Friday: 2pm to 11pm

- Saturday and Sunday: 10am to 7pm.

#LI-WO1

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#AP/EME Sales & Marketing

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