Hourly Rate: $26.22
Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Service Agent, you will Check-in/Check-out guests, make guest reservations, and process all guest charges. Answer telephone and process all calls and messages. Handle guest complaints while maintaining high level of guest satisfaction.
- Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Site Specific Perks
- Free on-site employee parking
- Complimentary coffee and tea
- Employee breakroom amenities
- Monthly & quarterly celebrations & awards
- Local restaurant discounts
- Discounted theme park tickets and rental cars
- As a Guest Service Agent, a typical day will include:
- Greet, register, and assign rooms to guests.
- Verify customer’s credit and establish how the customer will pay.
- Input and maintain reservations
- Answer calls coming in and assist as necessary.
- Dispatch maintenance and guest requests to the appropriate department.
- Perform bookkeeping activities, such as balancing accounts and completing nightly audits.
- Provide service to guests with a high level of guest service skills. This includes providing information activity/dining information and handling complaints.
- Keep work area organized, clean, and maintaining/restocking office supplies.
- Maintain cash drawer balanced and secure.
- Prepare information and instructions for arrivals after office hours.
- Assist with bell and runner duties depending on facility or location.
- Perform other duties as assigned.
- Guest Experience and Company Standards
- Handle guest complaints while maintaining a high level of guest satisfaction.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
To Become a Guest Service Agent at AAH:
- High School degree/diploma or equivalent additional experience.
- One or more years’ experience in Front Desk or Guest Services. Marriott experience preferred. OPERA PMS experience preferred.
- Must be able to work various shifts including both weekend days and holidays.
- Must be able to work the Overnight Shift/Night Audit as required by the business.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background check and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
