Job Summary
- The Director of Program Management Office plays a key role supporting the enterprise-wide program management office, ensuring strategic alignment, governance, and execution of key initiatives. This role oversees the portfolio of programs and projects, drives operational excellence, and enables cross-functional collaboration to achieve business objectives.
- The role is critical in driving business model innovation, ensuring market competitiveness, leading the planning process, and achieving business growth objectives.
- Works cross-functionally and partners with corporate senior leaders to achieve key deliverables across multiple business lines.
Expected Contributions
- Business Model Development: Works with cross-functional teams to develop detailed business models for new products, programs and/or strategic partnerships, and assists in the preparation of management presentations to seek project funding.
- Business Plan Development: Partners with the AVP and key stakeholders, helps execute against business plans for new innovation or enhancement of existing programs. Documents functional business requirements. Benchmarks new project assumptions. Ensures products and programs meet market needs, quality standards, and profitability targets. Prepares preliminary project assessments.
- Assessment and Business Planning: Works with stakeholders to identify and capture assessment measures for go/no-go decision stages in strategic development process and shapes strategies to support business growth.
- Collaboration & Communication: Fosters collaboration across departments, e.g., marketing, sales, finance, technology, and operations to develop new strategic initiatives. Supports on-going and future development of new growth opportunities, business innovation processes, and related systems. Communicates with stakeholders, including executive leadership and external partners.
- Market & Competitive Analysis: Monitors external trends and conducts ongoing market scanning. Assists in conducting market research and analysis to identify trends, customer needs, and competitive opportunities. Assists in benchmarking assumptions against competition. Uses insights to inform strategy and drive innovation to advance strategic growth plans.
- Innovation & Continuous Improvement: Contributes to developing innovation strategies for consideration by senior leaders that align with the Company’s core strategies. Functions include ensuring that: 1) selection of new ideas, 2) initiatives are aligned to strategic priorities, 3) initiatives do not negatively impact revenues and cash flow; 4) initiatives avoid conflicts of interest across business lines. Promotes a culture of continuous improvement. Implements best practices, tools, and methodologies that enhance productivity.
- Customer Focus: Ensures customer experience drives innovation plans. Integrates customer insights into the development process.
- Supports Execution of Strategic Initiatives: 1) Coordinate across business, project management, and Global Technology teams 2) Track dependencies, risks, and mitigation strategies 3) Ensure deliverables align with business requirements
- Transition to Delivery Team: Helps develop and finalize plan for transitioning to delivery and implementation teams. Consults with the delivery team to ensure business plan objectives are maintained.
- Financial Management: Assists in developing and finalizing business assumptions to support project financial analysis. Supports development and management of budgets for strategic initiatives. Ensures cost-effective use of resources while maintaining high quality and performance standards.
- Reporting and Communication: Supports the creation of presentations/ reports to the Project Steering Committee, Corporate Growth and Governance Committees, and Executive sponsors to ensure strategic direction of initiatives are maintained, issues are resolved promptly, and product and program enhancements are prioritized.
- Performance Metrics: Assists in establishing and monitoring key performance indicators (KPIs) for new initiatives. Uses data-driven insights to make informed decisions and drive continuous improvement.
Education:
- Bachelor’s degree in a relevant field or equivalent work experience is required. Common fields of study include Business Administration, Marketing, or a related discipline.
- Consulting experience strongly preferred.
Work Experience
- 10+ years of progressive, professional work experience.
- Industry Specific - Working knowledge of the timeshare, lodging, membership-based business models, e.g., subscription services, loyalty programs, or clubs with a focus on owner and member acquisition, engagement, and retention is a plus.
- Strategic Planning & Execution - Track record of planning, managing, and executing strategic plans for new product development and program initiatives with a strong working knowledge of the timeshare, and/or lodging industry.
- Market Research & Analysis - Experience in market research to identify trends, complete analyses, and drive achievement of strategic growth initiatives.
- Financial Management - Knowledge of established business models, revenue streams, and cost structures.
- Stakeholder Engagement - Experience applying communication and interpersonal skills to engage and influence stakeholders.
- Innovation & Continuous Improvement - Experience integrating new technologies and driving digital-first fulfillment.
Skills and Attributions
- Innovation & Creativity - Innovative mindset, capable of thinking outside the box. Ability to leverage technology, people, processes to create new ideas and actionable insights.
- Strategic Planning – Ability to execute against strategic plans in alignment with overall business goals and strategies. Ability to independently exercise appropriate judgment in response to complex and/or fluid environments.
- Market & Competitive Analysis – Experience and/or interest in market research and analysis. Ability to identify trends, customer needs, and competitive opportunities.
- Financial Acumen - Understanding of financial metrics and budget management. Ability to support profitability and growth through strategic initiatives.
- Communication Skills - Possess an assertive and cooperative mindset. Ability to explain ideas clearly and concisely, tailored to a target audience. Ability to influence and lead cross-functional teams.
- Customer Focus - Ability to develop and maintain effective relationships with a broad group of stakeholders to build trust and influence key decisions.
- Collaboration & Teamwork - Ability to influence decisions and actions with key stakeholders. Ability to foster a culture of collaboration and teamwork. Comfortable navigating ambiguity and driving clarity.
- Adaptability & Resilience - Ability to thrive in a fast-paced and dynamic environment. Resilience to handle challenges and setbacks and apply lessons learned.
- Problem Solving & Analytical Skills - Analytical and problem-solving abilities. Ability to make data-driven decisions.
- Project Management - Ability to manage projects and drive process improvements to enhance efficiency and outcomes. Proficiency in project management and process improvement.
- Microsoft Office - Proficiency using tools such as Word, Excel, PowerPoint, Outlook, and Teams.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
