**Relocation Assistance Available**
Job Summary
The Director, Data Center Management, is responsible for shaping and executing the Global Technology strategy for Data Centers. This role is responsible for defining the strategic vision, design, development, and delivery of Data Centers, Server Rooms, Main Distribution Frames (MDF) and Intermediate Distribution Frames (IDF) across all brands, at resorts, corporate locations, and contact centers. The focus of this role is on advancing technology initiatives that align with business goals and optimizing Global Technology processes.
This role highlights the necessity of collaboration between other Global Technology functions, as well as various business units within a hospitality organization, to ensure that technology strategies align with overall business objectives. By establishing strategic partnerships, this position is an internal business partner, going beyond traditional technical support to actively engage with other departments, fostering innovation, improving operational efficiency, and enhancing customer experiences.
Working relationships
- Global Technology Teams and Leadership
- Regional and Site Leadership
- Corporate Leadership
- Vendor/Suppliers
Specific Expected Contributions
- Provides Global Technology support following MVW Global Technology processes.
- Provides project support for new technology deployments and upgrades.
- May lead a project team.
- Defines standards and guidelines for use of Data Center colocation providers such as power requirements, rack elevations, access standards.
- Defines standards and guidelines for Main Distribution Frames (MDF) and Intermediate Distribution Frames (IDF) at all MVW locations including environmental monitoring, electrical power protection (UPS), physical access, CMDB and documentation standards.
- Collaborates with audit and compliance teams to meet and maintain various compliance requirements.
- Maintains relationships and manages contracts with various colocation providers.
- Ensures locations are securing and maintaining Data Centers’ technology assets by MVW policies and standards.
- Evaluates and make recommendations regarding technology/asset life cycles and deployment prioritizations.
- Works with Global Technology Field Technology site resources to audit and ensure compliance of policies and procedures in MDF and IDF spaces.
- Provides support of overall disaster recovery and business continuity plans and procedures as it relates to Data Centers technology support with colocation providers, main distribution frames (MDF) and intermediate distribution frames (IDF) at all MVWC locations.
- Works with stakeholders to ensure the CMDB, diagrams, verticals, and MDF & IDF rack standards are maintained through expansions and remodels. Coordinates with third party contractors and PM’s working in remote MDF and IDF to ensure changes, work, and cleanup meets MDF and IDF standards.
- Performs other duties as appropriate
Specific Candidate Profile
Education
- Bachelor's degree in Information Technology or related discipline or equivalent work experience
Certifications
- Relevant certifications in IT management, project management, or relevant technologies
Experience
- At least 10 years progressive experience in Data Centers technology and agreements.
- Proven experience in designing and implementing scalable, secure, and integrated solutions.
- Familiarity with financial analysis and associated reporting tools.
- Experience managing the budget process and being financially accountable for achieving results.
- Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management.
- Experience gathering requirements and translating into a group product vision by leveraging expertise in product development, systems integrations, and engineering.
- Proven ability to apply advanced analytical, conceptual strategic planning, and execution skills to solve complex technical challenges, optimizing performance, and ensuring scalability.
- Successful track record managing cross-functional, multi-disciplinary teams to achieve business outcomes.
Skills/Attributes
- Analytical & Strategic Thinking
- Strategic Thinking: Capacity to align technical solutions with various strategic business goals and objectives. Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders.
- Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of enterprise technologies.
- Ability to learn how a business operates while continuously building business acumen.
- Technical
- Strong background in managing colocation providers, and ITSM practices.
- Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations.
- Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to enterprise implementations.
- Project Management Skills
- Planning and Execution: Ability to plan, execute, and manage projects, ensuring they are completed on time, within budget while meeting technical and quality requirements.
- Change Management: Experience in managing change within an organization, including training and supporting end users.
- Interpersonal
- Communication: Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways. Able to contribute ideas that challenge assumptions and thinking.
- Customer Focus: Commitment to a strong customer service orientation to understand and address internal client needs effectively. Ability to build empathy with key stakeholders in the course of their daily work.
- Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations. Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management.
- Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.
- Additional Attributes
- Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure. Flexibility with some travel as needed.
- Curiosity and Continuous Learning: Commitment to staying updated with the latest technical features, updates, and best practices.
- Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions.
- Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate.
- Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
