Customer Service Representative - Entry Level in MVW Corporate Office Lakeland at MVW call center

Job Description

Are you a driven, hands-on individual looking to start a career in the vacation ownership industry where you can work independently and manage your own workload? Then this is the position for you!

We are seeking a cheerful personality to speak with our owners about making changes to their ownership.  This position is mainly on the telephone so you must be a person who likes to talk on the phone and provide assistance to others.  This job is perfect for someone who enjoys doing research and problem solving.  Additional duties of our Customer Service representative will include the maintaining an email correspondence customer service box, processing mail, scanning and the tracking physical/digital mail received daily to proper location.

PREFERRED QUALIFICATIONS

Education High school diploma/G.E.D. equivalent

Related Work Experience 1-year related experience.

Supervisory Experience No supervisory experience is required.

SCHEDULE

Monday - Friday; 8-hour shift between the hours of 8:00am to 5:00pm.

POSITION SUMMARY

Perform all tasks related to advanced real estate closing of vacation ownership involving deeded property, right to use, and financed sales. Ensure an efficient flow of the processing of contracts, entity and other typical contracts and loans from the time the initial contract package is received through review, closing document preparation, closing, loan origination and final recordation. Ensure that signed contract paperwork is accurate and contains all necessary information and documentation. Determine the validity of contract and closing documents in accordance with established guidelines. Conduct reviews of documents such as Trust Agreements and corporate documents to determine the individual authorities, provisions, and requirements outlined to purchase and/or encumber real estate. Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).

Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

CRITICAL TASKS

Closing Documentation

• Review documents such as Trust Agreements and corporate documents to determine the individual authorities,
• provisions, and requirements outlined to purchase and/or encumber real estate.
• Review and audit executed real estate documentation (inclusive of cash and financed) for correctness and
• acceptability prior to closing.
• Verify the accuracy of all new owner information.
• Respond to internal and external requests for information regarding closing disbursement, issuance of checks,
• preparation of affidavits to Escrow Agent to release funds and preparing and distributing reports to appropriate parties.
• Determine validity of contract and closing documents in accordance with established guidelines.

Office Equipment

• Transmit information or documents using mail, scanner, or facsimile machine.
• Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
• Keep office equipment in working order and contact service representatives to correct problems with office
• equipment, including following-up so that problem is corrected.
• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

Computers/Software

• Use computer systems and software packages to input, access, modify, store, or output information
• Enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Communication

• Monitor and respond to inbound customer, client, and communications via email, voicemail, etc. in a timely manner.
• Speak to customers and co-workers using clear, appropriate, and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Enter and locate work-related information using computers.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Initiative
• Stress Tolerance
• Adaptability/Flexibility

Interpersonal Skills

• Teamwork
• Customer Service Orientation
• Diversity Relations Communications
• Telephone Etiquette Skills
• English Language Proficiency
• Communication
• Writing
• Listening
• Applied Reading

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Analytical Skills

• Computer Skills
• Learning

General Administration

• Typing
• Filing

Computer Software

• Microsoft Office

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.