Core Responsibilities
Guest Insight & Personalization
- Observe, listen, and gather guest insights throughout the resort journey—pre-arrival, on-property, and post-stay.
- Identify opportunities to celebrate milestones (anniversaries, family reunions, first vacations, recoveries, achievements) and respond to unspoken needs.
Experience Creation & Execution
- Design and deliver thoughtful, personalized moments that feel effortless and authentic while remaining aligned with Marriott brand standards.
- Execute surprise-and-delight gestures that enhance the guest experience without disrupting resort operations.
Cross-Department Collaboration
- Partner with Marketing Executives, Marketing & Sales Leadership, Front Desk, Guest Services, Housekeeping, Food & Beverage, Recreation, Spa, and Activities teams to seamlessly integrate special moments into the guest journey.
- Act as a connector between departments to ensure consistency and follow-through.
Service Recovery & Loyalty Building
- Reframe service challenges as opportunities to build trust and advocacy through generosity, empathy, and proactive care.
- Empower frontline teams by modeling how elevated service can turn issues into lasting positive memories.
Culture & Brand Stewardship
- Serve as a culture carrier for Marriott’s service values and “Moments that Matter,” inspiring associates to look beyond transactional service.
- Share guest stories and outcomes to reinforce learning, recognition, and continuous improvement.
Operational Alignment
- Balance creativity with operational awareness, ensuring experiences are scalable, sustainable, and compliant with brand and safety standards.
- Track guest moments and feedback to identify trends and opportunities for broader impact.
Skills & Attributes
- Strong emotional intelligence and interpersonal skills
- Exceptional listening, observation, and problem-solving abilities
- Creativity grounded in operational reality
- Ability to influence without authority in a matrixed resort environment
- High level of trust, discretion, and accountability
- Passion for hospitality, storytelling, and guest experience excellence
- Excel
- Power Point
Measures of Success
- Elevated guest satisfaction and loyalty indicators (GSS, Intent to Recommend, repeat stays)
- Positive guest feedback highlighting personalized experiences
- Increased associate engagement and service ownership
- Compelling guest stories that reinforce Marriott’s service culture
Philosophy
At a Marriott resort, a Dreamweaver understands that luxury is not defined by excess, but by intention. By anticipating needs and delivering thoughtful, personalized moments at scale, the Dreamweaver helps transform vacations into lifelong memories.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
