Customer Care Supervisor- Waikiki based - (Bilingual Japanese) in Marriott Vacation Club, Waikiki at MVW call center

Date Posted: 11/27/2024

Job Snapshot

Job Description

Hourly Rate: $33.72

Are you looking for a place where meaningful moments are made together?  

 

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Supervisor Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities  

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

 

As a Supervisor Sales Front Desk, a typical day will include:  

  • Oversees data entry regarding sales tours, site packages, and self-generated leads into the computer software system.    

  • Coaches and develops associates. 

  • Ensure the gallery has hospitality items throughout the sales gallery in all locations.    

  • Promotes awareness of brand image internally and externally.  

  • Cleans and maintains equipment and supplies. 

  • Completes all Daily Checklists and reports and turns them into management at the end of the shift.    

 

Guest Experience and Company Standards 

  • Welcome and greet guests; anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Supervisor Specialist Sales Front Desk:  

  • Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.  

  • Available to work a flexible schedule including weekends and holidays.  

  • Sales experience preferred.  

  • Position may require background and drug screening, in accordance with state and local requirements. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Must be Fluent in Japanese (Read, Write and Speak

 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US Sales & Marketing