Confirmation Officer VLO in Westin Lagunamar Ocean Resort M&S at MVW call center

Job Description

Job Summary

Provide support to Sales Department by reaffirming buyer understanding of presentation subject matter and program information. Supports Contract Administration by verifying/witnessing clients’ signatures and fulfilling buyer side escrow closing for on-site purchases.  The Settlement officer is the company’s representative/agent who processes closing document/contracts with customer; whilst ensuring that customer in full understanding of the product.

Expected Contributions

Verifies contracts – the Settlement Officer provides accurate and timely purchase settlement with owners; explaining clauses in contracts, answering questions related to the same.

Initiates welcome calls – the Settlement Officer contacts customers upon their return home to welcome them as new members, using this time as an opportunity to answer any questions or concerns that the customer may have.  This assists in reassuring the customer about their purchase.

Follows–up on pending contracts – the Settlement Officer ensures that while verifying contract with customer the commitment date that was negotiated between Sales Executive and client is confirmed for processing; follows-up by contacting customer prior to commitment date to welcome them as new members, while reminding them of agreed deadline.

Respond to cancellation requests.

Respond to reservation requests - assist all inbound clients calling to book their first 1st vacation through the reservation/booking process.

Provide Settlement support to other team members.

Assist with training of new recruits in department.

Provide administrative assistance to Project Director, Settlement Supervisor, Settlement Coordinator, Sales Staff.

Assist sales Team with owners request and concerns.

Perform all other reasonable and legally assigned tasks as requested by supervising management.

Assist with training of new recruits in department.

Candidate Profile

• High school diploma or GED or Higher
• Proficiency in English and Spanish
• Aptitude for Technical and Legal Terminology
• Knowledgeable of the Timeshare Industry
• Must be alert and self-motivated
• Must have strong command of the English Language, second languages are a plus
• Must dress and maintain professional groomed appearance at all time while of duty
• Computer and office equipment experience
• Must have a High Level of integrity and solid work ethic
• Strong written and oral communication skills with good telephone etiquette
• Must be a team player, and able to work with others

Key competencies include: customer service orientation, work standards, managing multiple priorities, follow-up, building business partnerships, positive disposition, thriving on ambiguity, openness to differences, patience, technical/professional knowledge, facilitating learning, coaching, developing organizational talent/staff development.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.