Position Summary
We are seeking a strategic and operational AVP, Enterprise Vendor Management Office (VMO) to oversee and optimize our organization’s supplier performance and governance processes. This role is a pivotal part of the Procurement lifecycle ensuring effective contract performance, identifying and mitigating third party risk, and fostering strong relationships with our most strategic suppliers.
Reporting to the VP of Supplier Performance, the AVP will drive operational excellence and build and lead a high-performing team focused on delivering measurable value across the organization.
The ideal candidate will bring expertise in supplier governance and operational process ideation & efficiency along with strong leadership and collaboration skills as well as strong attention to detail.
Expected Contributions
Strategic Leadership
- Develop and execute a comprehensive vendor management strategy and organizational tower aligned with organizational goals.
- Drive process improvements to resolve issues, conduct joint strategic planning, enhance efficiency, cost savings, and risk management. Develop streamlined playbooks and standard operating procedures for new governance processes.
- Build and lead a high-performing team of vendor managers and VMO tool/process specialists to ideate and achieve the outcomes below.
Supplier Performance Management
- Ideate and manage supplier governance processes for strategic suppliers and Managed-Services Providers (MSPs).
- Develop and manage governance processes, collaborating across the organization to aggregate, voice and remediate performance feedback.
- Own escalations and involve stakeholders to drive root cause analyses and solutions to urgent, high exposure issues and events. Drive stakeholder agreement and commitment to remediation plans.
Supplier Relationship Management
- Develop strong relationships with key suppliers to foster collaboration and mutual success; create one enterprise voice for multi-service suppliers and MSPs.
- Develop and lead processes for joint strategic planning and supplier enabled innovation with the organization’s most strategic suppliers and MSPs.
- Develop and manage post-contracting processes including resource/demand management, service requests authorization, and renewal/exit strategy & planning.
Supplier Contract & Risk Management
- Validate and manage invoices and monitor compliance with contractual obligations and resolve any disputes efficiently.
- Collaborate with Contract Management colleagues to manage contract changes / revisions, draft and implement SLAs and resolve contract issues - including negotiation and collection of credits as applicable.
- Collaborate with TPRM and Risk Domain colleagues, such as Finance, IT Security, Privacy, and Risk Management to identify and mitigate risks associated with key supplier agreements.
Data and Reporting
- Implement and manage Vendor Management Systems (VMS) to ensure data accuracy and accessibility.
- Provide regular reporting and insights to leadership on vendor performance, savings, and risk exposure.
- Leverage data to inform decision-making and strategy development.
Candidate Profile
Education & Experience
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree preferred.
- 8+ years of experience in vendor management, procurement, or a related field, with at least 3 years in a leadership role.
- Expertise in TPRM, negotiation strategies, and supplier relationship management.
- Experience using vendor management platforms and experience defining requirements for new implementations.
- Excellent leadership, communication, and stakeholder management skills.
- Proven ability to manage complex negotiations and resolve disputes effectively.
- Strong analytical and problem-solving skills.
Skills and Knowledge
- Strong experience leading core strategic supplier relationships, pulling together various stakeholders across services and functions to create one enterprise voice in the relationship.
- Proven experience working with cross-functional teams, including Legal, Finance, Tax, and IT stakeholders in a large corporate environment.
- Exceptional negotiation, drafting, and communication skills.
- Proficiency in contract management software (CLM) and other productivity tools (e.g., Microsoft Office, SharePoint).
- Ability to lead a team, evaluate competing objectives, and prioritize multiple projects in a fast-paced environment with attention to detail.
Certifications (Preferred)
- ISM Certified Professional in Supply Management (CPSM) or equivalent
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
