**Relocation Assistance Available**
Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.
Business Context
Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc. and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest. Innovation. Integrity. Excellence. This is the story of MVW. And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Technology Context
The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a visionary leader with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a leader in recruiting, developing, and retaining technical talent on high performing teams is required. The incumbent is a proven thought leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary
The Associate Director, Endpoint Engineering is responsible and accountable for all People, Processes, and Technology in support of ensuring the Company’s strategic direction related to Endpoint infrastructure & collaboration systems This role provides Leadership to a Team of Associates and the efforts of our Global Sourcing Partner to understand business requirements by developing, refining, and meeting all SLAs as required within this area of responsibility. This critical role reports directly to the VP, Infrastructure and Operations while working closely with other IT disciplines, IT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements.
Working Relationships
- Global Technology Teams and Leadership
- Regional and Site Leadership
- Corporate Leadership
- Vendor/Suppliers
- POS Pod members
- Global Technology Services Resort End User Support Teams
- Resort Operations Senior Business Leaders
Specific Expected Contributions
- Provide oversight and leadership of the Endpoint Engineering Team: manages and develops staff, sets goals and priorities, resolves conflicting direction and serve as subject matter expert for the Endpoint Engineering technologies team on a day-to-day basis. Acts as an escalation point for customer inquiries and issues.
- Responsible for supplier outcomes to ensure alignment and achievement of goals and objectives as they relate to the Endpoint Engineering scope.
- Sets standards and leads direction for Endpoint Application Packaging, Integration, and Patch deployment.
- Responsible and Accountable for proactively preventing and reactively resolving identified issues by working closely with VP-Infrastructure and Operations, Global Sourcing Partner, IT Towers, Internal Audit, IT Security and Controls, Information Security & Protection Teams, Software Asset Management, and Procurement Teams.
- Oversees the adherence to applicable Security Controls, Policies, and Standards as it relates to Endpoint Engineering tools and technologies: partners with business owners and technology groups to synchronize plans for deployment and issue resolution.
- Works closely with VP Infrastructure and Operations, Global Sourcing Partner, Infrastructure and Tools Towers, IT Security and Controls, Information Security, Product owners and other stakeholders to define and develop new tools and technologies as they relate to current offerings.
- Oversees efforts for version control and release management discipline for the controlled deployment of operating systems, packaged software releases, and patch management.
- Oversees the creation, measurement, and key metrics reporting that reflect the performance of the responsible technology and processes with a focus on compliance to standards for the enterprise technology environment.
- Oversees the implementation of test strategies and matures the team’s skills by introducing progressive testing concepts that focus on efficiency but sacrifice nothing on quality.
- Oversees defect detection, documentation, and “confirmation of resolution” processes, ensuring that a standard approach is being followed throughout the larger End User Technology team and that proper tooling and reporting mechanisms are in place.
- Oversees the desktop software engineering discipline focused on the design and configuration of End User Technologies including operating systems, mobile device management, automated provisioning, software applications, security tools, behavioral policies, and performance of all end user devices.
- Oversees refining repeatable and continually improving processes. Mature the team’s capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality.
- Responsible for the Team’s high-level troubleshooting processes across assigned technologies.
- Owns the software version control and source code management process. Ensures that a standard approach is being followed throughout the larger Enterprise Technology team and that proper tooling and reporting are in place.
- Responsible for the End User Lifecycle and Lease Refresh Programs for the enterprise.
- Maintains accountability of the MVW Warehouse facility in Lakeland, FL, to include shipping, receiving, and staging of equipment.
- Act as a player/coach by bringing leadership and guidance to the Endpoint Engineering Technology Team across all facets of operating system imaging, software packaging, and configuration management disciplines.
- Create a sense of accountability across the organization to foster a culture that “owns” all misses and uses them to drive future process improvements.
- Understand the business’s objectives and build alignment and buy-in across a global community.
- Motivate all team members to deliver high quality projects within time and budget.
- Maintain vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services.
- Coordinate after-hours support when needed for changes and/or incidents management
- Assists more senior associates in achieving business results by:
- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- Works closely with enterprise business leaders and technology partners to gain support for the program vision and influence adoption.
- Researches new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Endpoint Engineering technologies.
Specific Candidate Profile
Education:
- BS/MS Degree in Engineering or equivalent work experience related to Endpoint Engineering technologies noted previously.
Certifications Preferred:
- Relevant certifications in IT management, project management, or relevant technologies
Experience
- At least 8 years of Desktop Engineering / End User Computing/Microsoft Cloud Application Technology management experience
Skills/Attributes
- Analytical and Strategic Thinking
- Expert knowledge of endpoint computing technologies (i.e. desktop, laptop, tablet, mobile devices, printers, etc.), operating systems (i.e. Windows, OSX, Android, iOS, etc.) and configuration/management systems (i.e. Active Directory, BigFix, Bomgar, SCCM, LANDesk, AirWatch, InTune, HP JetAdmin, MarkVision, Uniflow, etc.)
- Extensive knowledge of common, industry leading endpoint configuration methodologies, with awareness of when and how to rely on them
- Proven experience transforming manual imaging and software packaging processes into an efficient automation-centric approach
- Ability to measure team and individuals’ performance through the definition and measuring of key performance indicators, and ability to push the quality bar higher
- Technical
- Demonstrated experience with collaboration tools (audio, video, web, phone)
- Expert at building and managing OS images, software packaging, end user computing services – technically able to understand complex systems and know how to develop them
- Experience designing, packaging, testing, and deploying COTS, SaaS and custom products required
- Experience establishing, spearheading, and owning Software Library and Version Management across a diverse portfolio of software vendors, titles, and versions
- Expert knowledge in the use of Microsoft Office tools (O365, Word, PowerPoint, Excel, Visio) to analyze data, convey complex visual information to a diverse audience, and deliver end-user documentation
- Project Management Skills
- ITIL Foundation certification (or higher) required, Project Management certification desirable
- Prior experience leading and managing a team of enterprise OS Imaging and software packaging engineers with track record of successfully validating and delivering high quality products
- Experience with Agile/Scrum management techniques preferred
- Experience with Cherwell, Service Now, CA, Jira or similar work management tools required
- Interpersonal
- Impeccable communication skills, adept at communicating to all levels of the organization and to a global audience through a wide range of analog and digital formats (verbal, written, presentational, virtual, etc.)
- Additional Attributes
- Able to work at a fast pace and encourage others to do so as well
- Highly self-motivated, self-directed, and detail oriented with the ability to effectively prioritize and execute on tasks and initiatives
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
