Preferred Education and Experience
- High school completion or equivalent
- Related work experience
Required Qualifications
- Good personality
- Service minded
- Strong communication skills
- Positive interpersonal skills.
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JOB SPECIFIC TASKS
- Taking lead for off property activities, onsite activities and city experience activities.
- Full knowledge of Bangkok’s attractions and shopping areas. What’s going on in Bangkok. Etc.
- Achieve Club Residence goal of overall guest satisfaction and activities department.
- Develop, design, manage, monitor, and promote activities.
- Oversee operations of recreation activities, this includes all administration duties.
- Interact with guests to obtain feedback on product quality and service levels, ensure all issue pertaining to guest
satisfaction are met and that all follow up is completed on a timely basis.
- Handling guest complaints in person and anticipate guest needs.
- Organize and promote special event activities.
- Communicate clearly and regularly with superior and associates to keep all areas updated on relevant departmental issues.
- Maintain a system of regular training as required by Marriott Vacation Club HR criteria.
- To have a complete knowledge of the Club Residence’s Product, including room types, Number of apartments, and facilities, Member Service and Club Resorts.
- To develop a close and harmonious working relationship with all Club Residence’s departments.
- Working closely with Lounge Service Supervisor for the smooth running of Service Operation.
- Anticipating Member needs and handle all requests in a professional manner.
- Taking as a commitment with the company that all associates will keep the personal data of our Club Residence Members confidential.
- Always showing an active & enthusiastic appearance to our members once requires and always providing some options for any kind of recommendation.
- Build up and maintaining a good relationship with other co-owners of the building.
- Report all the incidents to Lounge Service Supervisor, Front Office Manager or General Manager in a sufficient communication way and also making a necessary action.
- Well understand of Club Residence policies and procedures including with House Rules.
- Be aware and follow with company policy while on duty and well understand including with respect to the company policy when using a media communication sources, such as computer, Email, website, attached and forwarded mails.
- Report health/safety and security hazards to Lounge Service Supervisor or Front Office Manager.
- Complete special projects and /or other activities assigned by Front Office Manager.
- The personal mobile phone is allowed for work only.
- Support Front Office Team by doing any others extra tasks which is related to the position that might be assigned by Lounge Service Supervisor or Front Office Manageras following.
- Well Understand of Pre-Arrival set up process prior to guests arrival ie. Sending welcome letter
Making a courtesy call
Preparing a welcome pack set up - Preparing a refreshment beverage and cold towels
- Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.
- Providing a Club Residence’s facilities information to Members upon arrival, explaining the value of apartment key and the elevator key systems.
- Complete all Check-ins and check outs in an efficient with a timely manner.
- Offer information and services where appropriate and thanks to customers and invite our customers to return visit.
- Plus any others extra tasks which is related to the position that might be assigned by the Management.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
